Customer Supply Chain Lead - Right-First-Time Delivery

Müller UK & Ireland; Gloucester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Müller UK & Ireland is seeking a Customer Supply Chain Executive to support and optimise supply chain processes across the UK. The role focuses on delivering excellent service levels, operational efficiency and customer satisfaction, taking ownership and driving improvements.

You will collaborate with MMI, M&S and Ocado, attend supply sites, and manage service reviews with customers and internal teams. Regular travel is required across multiple locations in the UK.

Qualifications

• Experience within a supply chain, logistics or customer-facing operational environment.
• Experience managing multiple priorities in a fast-paced setting.
• Strong attention to detail with a commitment to delivering accurate, high-quality work.
• Demonstrates initiative and takes ownership of tasks through to completion.
• Ability to identify issues, investigate root causes and recommend practical solutions.
• Good understanding of Microsoft Office packages, particularly Excel.
• SAP, AS400 or Cognos knowledge desirable but not essential.
• Strong organisational and planning skills.
• Ability to work under pressure whilst maintaining accuracy and attention to detail.
• Excellent communication and stakeholder management skills, both written and verbal.
• Proactive team player with a continuous improvement mindset.
• Good understanding of procedures and processes within a supply chain environment.
• Basic understanding of leading and influencing others without direct line-management responsibility.

Responsibilities

• Support supply chain collaboration with M&S and Ocado across operational and strategic supply chain activities.
• Act as a key link between customer and internal teams, ensuring timely, accurate and effective communication.
• Regularly attend MMI supply sites to build relationships and support supply chain activities.
• Coordinate and conduct regular service reviews with customers and internal stakeholders, ensuring actions are clearly defined, tracked and delivered.
• Monitor, analyse and report service KPIs, proactively identifying trends, risks and opportunities to improve product availability and service performance.
• Take ownership of routine customer supply chain activities, ensuring actions are completed accurately and in full, with a right-first-time mentality.
• Project manage relevant collaboration initiatives and coordinate communications (BCNs) relating to business change, network change and key trading events such as peak periods and bank holidays.
• Use available data and insight to identify performance improvement opportunities relating to waste, availability and operational efficiency.
• Support value chain initiatives that improve inbound efficiency across the end-to-end MMI and M&S supply chain.
• Escalate risks and issues appropriately, whilst seeking practical solutions and driving resolution wherever possible.
• Continuously look for opportunities to simplify processes, improve service and enhance ways of working across the supply chain.

Skills

Attention to detail

Communication

Stakeholder management

Excel

Problem solving

Multi-tasking

Process improvement

Data analysis

Tools

Excel

SAP

AS400

Cognos

Job description

Müller UK & Ireland is seeking a Customer Supply Chain Executive to support and optimise supply chain processes across the UK. The role focuses on delivering excellent service levels, operational efficiency and customer satisfaction, taking ownership and driving improvements.

You will collaborate with MMI, M&S and Ocado, attend supply sites, and manage service reviews with customers and internal teams. Regular travel is required across multiple locations in the UK.