Customer Supply Chain Lead — Right-First-Time Delivery

Unternehmensgruppe Theo Müller; United Kingdom; On-site; GBP 35,000 - 48,000; Full time

Job summary

Unternehmensgruppe Theo Müller in the UK is seeking a dedicated Customer Supply Chain Executive to support and optimise supply chain processes, delivering service levels, operational efficiency and customer satisfaction. The successful candidate will take ownership of activities, identify opportunities to improve ways of working, and ensure actions are completed accurately and on time.

Working closely with Muller Milk & Ingredients (MMI), M&S and Ocado, the role supports collaboration across

Qualifications

• Experience within a supply chain, logistics or customer-facing operational environment.
• Experience working within a fast-paced environment and managing multiple priorities.
• Strong attention to detail with a commitment to delivering accurate, high-quality work.
• Good understanding of Microsoft Excel.
• Ability to work under pressure whilst maintaining accuracy and attention to detail.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support supply chain collaboration with M&S and Ocado across operational and strategic supply chain activities.
• Act as a key link between customer and internal teams, ensuring timely, accurate and effective communication.
• Regularly attend MMI supply sites to build relationships and support supply chain activities.
• Coordinate and conduct regular service reviews with customers and internal stakeholders, ensuring actions are clearly defined, tracked and delivered.
• Monitor, analyse and report service KPIs, proactively identifying trends, risks and opportunities to improve product availability and service performance.
• Take ownership of routine customer supply chain activities, ensuring actions are completed accurately and in full, with a right-first-time mentality.
• Project manage relevant collaboration initiatives and coordinate communications (BCNs) relating to business change, network change and key trading events such as peak periods and bank holidays.
• Use available data and insight to identify performance improvement opportunities relating to waste, availability and operational efficiency.
• Support value chain initiatives that improve inbound efficiency across the end-to-end MMI and M&S supply chain.
• Escalate risks and issues appropriately, whilst seeking practical solutions and driving resolution wherever possible.
• Continuously look for opportunities to simplify processes, improve service and enhance ways of working across the supply chain.

Skills

Attention to detail

Communication

Stakeholder management

Proactive problem solving

Microsoft Excel

Tools

SAP

AS400

Cognos

Job description

Unternehmensgruppe Theo Müller in the UK is seeking a dedicated Customer Supply Chain Executive to support and optimise supply chain processes, delivering service levels, operational efficiency and customer satisfaction. The successful candidate will take ownership of activities, identify opportunities to improve ways of working, and ensure actions are completed accurately and on time.

Working closely with Muller Milk & Ingredients (MMI), M&S and Ocado, the role supports collaboration across