Customer Success Tech Advisor: Upsell & Impact (Remote)

team.blue; Worcester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Enhanced holiday scheme

Birthday bonus

Flexible working opportunities

Job summary

team.blue is hiring a Customer Success Technical Advisor in Worcester, UK. You will deliver expert technical support for hosting, email, and name.co.uk products, while identifying upsell opportunities and contributing to sales targets.

The role blends office-based training with remote work flexibility and a collaborative team environment. Join a diverse, inclusive culture that values respect and trusted collaboration.

Qualifications

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• Familiarity with CMS and ticketing systems, and basic billing/account management processes.
• A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

Responsibilities

• Provide expert-level technical support, troubleshooting hosting, email, and other name.co.uk products.
• Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.
• Ensure customers are set up for success by guiding them through product features, configuration, and best practices.
• Identify and recommend opportunities for upselling and cross-selling relevant products or services that will enhance the customer’s experience.
• Assist customers in understanding and optimising their product setups, helping them maximise value from our services.
• Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.
• Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.
• Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.
• Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.
• Stay updated on industry trends, product enhancements, and emerging technologies to provide up-to-date support and advice.

Skills

Customer support

Phone-based

Communication

Active listening

Problem solving

CMS systems

Ticketing systems

Billing basics

Account management

Tools

CMS systems

Ticketing systems

Job description

team.blue is hiring a Customer Success Technical Advisor in Worcester, UK. You will deliver expert technical support for hosting, email, and name.co.uk products, while identifying upsell opportunities and contributing to sales targets.

The role blends office-based training with remote work flexibility and a collaborative team environment. Join a diverse, inclusive culture that values respect and trusted collaboration.