Customer Success Tech Advisor - Remote Support & Growth

names.co.uk; Worcester; A distancia; GBP 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Birthday bonus

Enhanced holiday scheme

Descripción de la vacante

team.blue in Worcester, UK, is seeking a Customer Success Technical Advisor to support name.co.uk customers with hosting, email and related products. You will troubleshoot technical issues, guide customers through features, and contribute to sales-driven targets through upselling and cross-selling.

You will join a dynamic technical team within a commercial model, with training in the Worcester office and flexible remote working options.

Formación

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• Familiarity with CMS and ticketing systems, and basic billing/account management processes.
• A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

Responsabilidades

• Provide expert-level technical support, troubleshooting issues related to hosting, email, and other name.co.uk products.
• Resolve customer enquiries through phone and ticketing systems, ensuring quick and effective solutions.
• Guide customers through product features, configuration, and best practices to ensure success.
• Identify opportunities for upselling and cross-selling relevant products or services.
• Assist customers in understanding and optimizing their product setups.
• Collaborate with sales and product teams to resolve complex issues and drive improvements.
• Contribute to achieving team sales and retention targets through customer interactions.
• Educate customers on new features or product updates.
• Maintain accurate records of customer interactions in CMS systems.
• Stay updated on industry trends and product enhancements to provide up-to-date advice.

Conocimientos

Customer support

Communication

Problem solving

CMS familiarity

Account management

Descripción del empleo

team.blue in Worcester, UK, is seeking a Customer Success Technical Advisor to support name.co.uk customers with hosting, email and related products. You will troubleshoot technical issues, guide customers through features, and contribute to sales-driven targets through upselling and cross-selling.

You will join a dynamic technical team within a commercial model, with training in the Worcester office and flexible remote working options.