Customer Success Team Lead

Soldo; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic company in London is seeking a Customer Success Team Lead for the UK & Ireland region. The role involves managing and coaching a team to enhance customer satisfaction, retention, and expansion for mid-market and enterprise clients. This position is ideal for results-driven leaders in a fast-paced, customer-first environment, with a strong focus on analytics and communication.

Benefits

Private healthcare for employees and families

Annual £500 career development budget

Flexible working options including remote work

60 days' work anywhere, even outside the UK

Additional days off on special occasions

Qualifications

• Proven experience in a Customer Success leadership role in B2B SaaS.
• Experience driving expansion within existing customer accounts.
• Strong analytical mindset to interpret customer health data.

Responsibilities

• Leading a team of Customer Success Managers towards upsell and retention targets.
• Supporting customer engagements and ensuring high satisfaction.
• Collaborating with Sales, Onboarding, and Product teams for smooth transitions.

Skills

Team Leadership

Customer Engagement

Analytical Skills

Communication

Relationship Management

Job description

Direct message the job poster from Soldo

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.

Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.

By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.

Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.

We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together.

What's in it for you

• Salary & Commission
• Private healthcare – for you and your family
• Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget
• Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
• Flexible working options including working from home, our Marylebone office
• 60 days’ work anywhere – even outside the UK if you want
• 25 days’ off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday
• Up to 2 volunteering days per year
• Your own personal company Soldo card
• Employee Assistance Programme
• Tax efficient bike to work scheme

The role

We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs) tasked with driving customer ramp-up, retention, expansion, and adoption across a diverse portfolio of mid-market and enterprise clients.

Reporting to the Head of Sales UK&I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative support, ensuring that every customer realises the full value of Soldo.

You will collaborate closely with our Sales, Pre-Sales, Onboarding, Professional Services and Product Marketing teams to support smooth customer transitions and drive adoption. Your success will be measured by your team’s ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer experiences.

This is an excellent opportunity for a hands-on, results-driven leader who thrives in a fast-paced, customer-centric SaaS environment.

We're looking for someone who must have:

• Proven experience in a Customer Success leadership role, preferably within a B2B SaaS environment.
• Demonstrated success in leading teams with commercial responsibilities, including expansion quotas.
• Ability to coach and develop team members, providing actionable feedback and leading by example.
• Experience driving expansion within existing customer accounts as part of a land and expand sales motion.
• Proven ability to articulate complex value propositions clearly, connecting product capabilities to business outcomes for senior stakeholders.
• Excellent communication and relationship management skills, with confidence engaging and influencing senior customer stakeholders (e.g., CFOs, Finance Directors).
• Strong analytical mindset, comfortable interpreting customer health data, upsell forecasts, and performance metrics.
• Familiarity with structured customer success methodologies (e.g., Success Plans, QBRs, Health Scores) and sales methodologies (e.g., MEDDPICC, Challenger Sale).
• Experience collaborating with cross-functional teams, including Sales, Pre-Sales, Onboarding, Professional Services and Product Development.
• Positive, proactive, and solutions-focused, with a strong sense of ownership and accountability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Financial Services and Software Development

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