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Customer Success – Team Leader

Ricoh UK

London

Hybrid

GBP 40,000 - 60,000

Full time

2 days ago

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Job summary

A leading technology company is seeking a Customer Success – Team Leader in London. This role involves leading a team to enhance customer experience and streamline sales processes. The ideal candidate will have strong leadership abilities, excellent organizational skills, and experience in process improvement. Join a vibrant workplace offering hybrid working options and a competitive salary package.

Benefits

Flexible and hybrid working

Competitive holiday entitlement

Wellbeing schemes

Career development opportunities

Company car / car allowance

Qualifications

Strong leadership skills with ability to motivate and inspire.
Self-motivated with excellent organizational skills.
Demonstrable track record in process improvement.

Responsibilities

Lead a team to support internal sales teams and manage back-office sales tasks.
Coordinate with departments to streamline customer journey processes.
Monitor SLA achievement and drive cross-functional collaboration.

Skills

Leadership

Organizational skills

Process improvement

Communication

Education

Process management qualifications

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We are actively building diverse teams and welcome applications from everyone

Role: Customer Success – Team Leader

Located: London (Hybrid)

Package: Competitive salary, bonus and additional benefits

(Ricoh operate a vibrant working policy giving you flexible hybrid working options)

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find Out More About Ricoh Today

What you will be doing

This role is responsible for driving a team to provide optimal support for the sales teams, managing the co-ordination of key departments working within the CSIP framework, to maintain a streamlined end-to-end sales order cycle and maximise the customer experience.

Responsible for leading a team that supports the internal sales teams by managing and co-ordinating administrative tasks associated with the back-office sales cycle.
Co-ordinating with key departments such as order processing, credit control and supply chain to ensure streamlined processes throughout the customer journey and allow the sales teams to remain focused on customer engagement and order intake.
Using a continuous improvement mindset, refine processes and identifying automation opportunities to improve efficiency achieve operational excellence.
Responsible for driving cross-functional collaboration, to clearly define handoff points with other departments and maintain a RACI matrix outlining the key accountabilities of each area.
Monitoring SLA achievement of the team, linked with other departments to ensure sales receive agreed service levels.
Work in collaboration with the Programme Lead on the change programme.

You will ideally have

Strong leadership skills with ability to motivate and inspire.
Self-motivated with excellent organisational skills.
Ability to manage conflicting priorities in a high-pressure environment.
Demonstrable track record in process improvement.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in an inter-departmental capacity and influence key decision makers at all levels.
Previous experience in a people management role would be an advantage.
Process management qualifications would be desirable.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

Flexible and hybrid working in line with role requirements
An inclusive workplace
Excellent package with solid basic, strong bonus and company benefits including:

A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
Flexible retirement plan
Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
Company car / car allowance (role-specific), cycle to work scheme

Career development and life-long learning opportunities
Opportunity to join a global company

Life at Ricoh:

Ricoh’s Core Values

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.

For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.

By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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