Customer Success Specialist — Hybrid (London)

Lesmills Career; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Les Mills International in London is seeking a Customer Success Support to deliver outstanding service to clubs, instructors and partners. This hybrid role combines hands-on support with system data accuracy and onboarding activities.

You will be the first point of contact for enquiries, maintain records in Salesforce, support onboarding, and help drive continuous improvement across processes. The role offers a £30,000 per annum salary, full-time hours, and a hybrid model with 2 days in the

Qualifications

• Previous experience in customer service, sales support, administration, operations, or customer success.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organisational skills.
• Confidence managing multiple priorities in a fast-paced environment.
• Experience working with CRM systems and customer data.
• Intermediate Excel skills.
• A collaborative and team-first approach.
• Curiosity, initiative, and a willingness to learn.
• Confidence communicating via phone, email, and virtual meetings.
• The ability to build positive relationships with a wide range of people.

Responsibilities

• Be the trusted first point of contact for customer enquiries and support requests.
• Provide professional, timely, and proactive service across our club, instructor, and equipment customers.
• Support customer onboarding activities that help set customers up for long-term success.
• Assist with retention initiatives that strengthen customer relationships and engagement.
• Maintain accurate customer records across Salesforce and other business systems.
• Manage customer cases, agreements, quotations, reporting, and administrative tasks with a high level of accuracy.
• Coordinate customer-related administration and ensure processes are completed within agreed service levels.
• Support new business discovery activities and customer lifecycle administration.
• Look for opportunities to improve processes, systems, and ways of working.
• Help implement best practices and standard operating procedures.
• Support business projects and initiatives that improve the customer journey.
• Use customer feedback and insights to help inform better business decisions.
• Partner closely with Customer Success, Customer Experience, Finance, Marketing, Sales, and global Les Mills teams.

Skills

Customer service

Sales support

Administration

CRM systems

Excel

Communication skills

Multitasking

Tools

Salesforce

Adobe Commerce (Magento)

Job description

Les Mills International in London is seeking a Customer Success Support to deliver outstanding service to clubs, instructors and partners. This hybrid role combines hands-on support with system data accuracy and onboarding activities.

You will be the first point of contact for enquiries, maintain records in Salesforce, support onboarding, and help drive continuous improvement across processes. The role offers a £30,000 per annum salary, full-time hours, and a hybrid model with 2 days in the