Customer Success & Sales Support (Hybrid) — Path to Residential Manager

Geobear Global; Hatfield; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare

Pension

Salary sacrifice car scheme

Gym membership

25 days annual leave

Training & development

Job summary

Geobear is seeking a Customer Service Specialist to drive the initial customer experience in a hybrid role based in Hatfield, UK. You will handle inquiries from homeowners, insurers, and business partners, qualifying sales opportunities and coordinating site visits while maintaining CRM records.

This role provides a clear progression path to Residential Area Manager within 3–5 years and includes a comprehensive benefits package and ongoing training.

Qualifications

• Proven background in customer service or claims handling.
• Ability to meet targets and SLAs in a fast-paced environment.
• Excellent verbal and written communication skills.
• Tech-savvy with quick learning in new systems like Salesforce.

Responsibilities

• Lead Management & Sales Support: capture inquiries, qualify opportunities, and schedule site visits.
• Customer Journey & Account Ownership: manage end-to-end interactions with residential, commercial, and insurer clients.
• Operational Administration & Quality Control: handle insurance claims, logging tasks, and maintain quality across touch points.

Skills

Customer focus

KPI-driven

Communication

Technical aptitude

Organisational detail

Self-motivation

Tools

Salesforce

Job description

Geobear is seeking a Customer Service Specialist to drive the initial customer experience in a hybrid role based in Hatfield, UK. You will handle inquiries from homeowners, insurers, and business partners, qualifying sales opportunities and coordinating site visits while maintaining CRM records.

This role provides a clear progression path to Residential Area Manager within 3–5 years and includes a comprehensive benefits package and ongoing training.