Customer Success Lead - Hybrid Growth & Onboarding

One Utility Bill; Newcastle upon Tyne; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid work after probation

Office-based first 6 months

Job summary

One Utility Bill is hiring a Customer Success Lead in the United Kingdom to coach a four-person team and drive partner growth. You will onboard new agents, develop re-engagement strategies, and maintain strong relationships with key industry partners to support strategic growth.

The role emphasizes leadership, performance coaching, reporting, and driving CRM integrations to boost lead volume and revenue. A hybrid working model after probation is supported, with an emphasis on delivering results.

Qualifications

• Experience leading a small team to hit targets and manage budgets.
• Background in client success, account management, or B2B sales.
• Proven experience onboarding new clients and driving engagement.
• Excellent communication and listening skills; able to build trust with clients and team.
• Ability to observe meetings, give constructive feedback and coach 1-on-1 sessions.
• Strong problem-solving to re-engage quiet or unhappy clients.
• Comfort with reviewing performance data and turning it into clear reports.

Responsibilities

• Lead a team of four (3 Success Executives, 1 Account Executive) to hit targets and manage budgets.
• Conduct regular coaching sessions and performance reviews.
• Report to Head of Notify Partnerships on performance and budgets.
• Oversee onboarding of new agents and maintain regular client contact cycles.
• Guide strategies to re-engage at-risk accounts and drive CRM integrations.

Skills

Team Leadership

People Management

Coaching

Account Management

Client Onboarding

Communication

Analytical Skills

Problem Solving

CRM Integrations

Job description

One Utility Bill is hiring a Customer Success Lead in the United Kingdom to coach a four-person team and drive partner growth. You will onboard new agents, develop re-engagement strategies, and maintain strong relationships with key industry partners to support strategic growth.

The role emphasizes leadership, performance coaching, reporting, and driving CRM integrations to boost lead volume and revenue. A hybrid working model after probation is supported, with an emphasis on delivering results.