Hybrid Sales & Customer Advisor (Home Ownership)

Metropolitan Thames Valley; Nottingham; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Free on-site parking

Job summary

Metropolitan Thames Valley is seeking a dedicated Customer Service Advisor for the SO Resi team in Beeston. You will handle sales and marketing enquiries, deliver outstanding service, and guide customers through the home-buying journey on a hybrid work model with designated office days.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks while building lasting relationships with customers and colleagues.

Qualifications

• Experience in customer service environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and stay detail-oriented.
• Proactive, problem-solving mindset with a positive attitude.

Responsibilities

• Respond to customer sales and marketing enquiries via phone, email, webchat and social channels.
• Deliver high-standard customer service at every stage of the journey.
• Take ownership of enquiries and progress to resolution.
• Build positive relationships with customers and colleagues.
• Support customers with information about Shared Ownership and SO Resi developments.

Skills

Excellent communication

Customer service experience

Problem solving

Time management

Organisational skills

Attention to detail

Resilience under pressure

Relationship building

Tools

Microsoft Office

Job description

Metropolitan Thames Valley is seeking a dedicated Customer Service Advisor for the SO Resi team in Beeston. You will handle sales and marketing enquiries, deliver outstanding service, and guide customers through the home-buying journey on a hybrid work model with designated office days.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks while building lasting relationships with customers and colleagues.