Customer Success & Sales Specialist

team.blue; Worcester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Team.Blue is seeking a Customer Success Sales Advisor to drive the sales function by promoting and selling products and solutions to our customers. You will identify customer needs, present tailored solutions, maximise upsell and cross-sell opportunities, and ensure a positive customer experience throughout the sales process.

Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace

Qualifications

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

Responsibilities

• Proactively identify sales opportunities through inbound and outbound customer interactions.
• Recommend products and services that meet customer needs and deliver value.
• Achieve individual and team sales, revenue, and conversion targets.
• Upsell and cross-sell relevant products and services to existing customers.

Job description

Team.Blue is seeking a Customer Success Sales Advisor to drive the sales function by promoting and selling products and solutions to our customers. You will identify customer needs, present tailored solutions, maximise upsell and cross-sell opportunities, and ensure a positive customer experience throughout the sales process.

Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace