Customer Success & Billing Advisor | Flexible Hours

team.blue; Worcester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

team.blue is seeking a Customer Success Advisor to manage billing and account enquiries, primarily over the phone, with additional ticketing system duties. You will join the Customer Care team to support sales-driven targets and elevate customer success through proactive, personalised guidance.

A customer-centric mindset and strong communication are essential. Experience in phone-based customer support, ability to upsell, and collaboration with internal teams will help you thrive in our

Qualifications

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

Responsibilities

• Serve as the primary contact for customer billing and account enquiries, primarily through phone support, ensuring timely and effective resolution.
• Rotate into handling customer requests via our ticketing system as needed.
• Provide personalised support to help customers maximise the value of our products and services.
• Proactively engage with customers over the phone to understand their needs and recommend solutions that align with their business objectives.
• Collaborate with internal teams to resolve complex issues and enhance the overall customer experience.
• Support the achievement of sales and retention targets by identifying cross-sell and upsell opportunities during customer interactions.
• Maintain accurate records of customer interactions, updates, and outcomes in CMS and ticketing systems.
• Stay informed about product updates, industry trends, and customer feedback to continuously improve service delivery.

Skills

Customer support

Phone-based experience

Sales awareness

Communication skills

Problem solving

Active listening

Tools

Ticketing system

CMS

Job description

team.blue is seeking a Customer Success Advisor to manage billing and account enquiries, primarily over the phone, with additional ticketing system duties. You will join the Customer Care team to support sales-driven targets and elevate customer success through proactive, personalised guidance.

A customer-centric mindset and strong communication are essential. Experience in phone-based customer support, ability to upsell, and collaboration with internal teams will help you thrive in our