Customer Success Partner — Hybrid/Remote

Bluecrest Wellness; Lancashire; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual leave growth with service

Sick pay scheme

Family leave

Home office allowance

Sophos @Home protection

Employee Assistance Programme

Life insurance

Job summary

Bluecrest Wellness is recruiting a Customer Success Advisor to deliver an outstanding customer experience across B2B, B2C and Strategic Partnerships. You will combine customer service with consultative sales, guiding customers through their journey to maximise value and retention.

Role involves proactive engagement, problem solving, and maintaining high service standards while meeting KPIs. Hybrid/Remote work options and a comprehensive benefits package support growth and wellbeing.

Qualifications

• Experience in a contact centre or customer-facing role (sales, service or blended).
• Strong ability to balance customer needs with commercial outcomes.
• Excellent communication and rapport-building skills.

Responsibilities

• Manage inbound and outbound customer interactions across multiple channels (phone, email, digital).
• Act as a single point of contact, owning customer journeys from enquiry to post-service follow-up.
• Deliver a high quality, empathetic, and personalised experience in every interaction.
• Resolve customer queries and complaints efficiently, ensuring positive outcomes.

Skills

Customer service

Sales

Relationship building

Communication

Problem solving

Education

No specific degree required

Tools

CRM systems

Microsoft Office

Job description

Bluecrest Wellness is recruiting a Customer Success Advisor to deliver an outstanding customer experience across B2B, B2C and Strategic Partnerships. You will combine customer service with consultative sales, guiding customers through their journey to maximise value and retention.

Role involves proactive engagement, problem solving, and maintaining high service standards while meeting KPIs. Hybrid/Remote work options and a comprehensive benefits package support growth and wellbeing.