Hybrid Part-Time Customer Success & Growth Advisor

Bluecrest Wellness; Lancashire; Hybrid; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Hybrid/Remote role

Salary and benefits package

Criminal record check required

Job summary

Bluecrest Wellness is seeking a Customer Success Advisor for a part-time, permanent role. The position is hybrid/remote with a salary of £15,927.32 per year and a comprehensive benefits package.

You will engage with B2B, B2C, and Strategic Partnerships, guiding customers from onboarding to ongoing value realization. The role blends customer service, relationship-building, and consultative sales to drive retention, engagement, and satisfaction.

Qualifications

• Experience in a contact centre or customer-facing role.
• Excellent communication and rapport-building skills.
• Ability to balance customer needs with commercial outcomes.
• Comfortable with blended sales and service duties.

Responsibilities

• Manage inbound and outbound customer interactions across multiple channels.
• Own customer journeys from initial contact through post-service follow-up.
• Deliver empathetic, personalised experiences and resolve queries effectively.
• Identify and convert sales opportunities while supporting retention goals.
• Maintain records and comply with quality and regulatory standards.

Skills

Customer service

Relationship building

Sales experience

Communication skills

Tools

CRM systems

Microsoft Office

Job description

Bluecrest Wellness is seeking a Customer Success Advisor for a part-time, permanent role. The position is hybrid/remote with a salary of £15,927.32 per year and a comprehensive benefits package.

You will engage with B2B, B2C, and Strategic Partnerships, guiding customers from onboarding to ongoing value realization. The role blends customer service, relationship-building, and consultative sales to drive retention, engagement, and satisfaction.