Customer Success & Sales Advisor

names.co.uk; Worcester; On-site; GBP 23,000 - 32,000; Full time

Job summary

team.blue is seeking a Customer Success Sales Advisor to drive revenue by promoting and selling products and solutions while ensuring a positive customer experience. You will identify needs, present tailored solutions, and support a seamless sales journey across channels.

The role emphasizes onboarding customers, nurturing ongoing relationships, and contributing to sustainable business growth through proactive cross-selling and upsell strategies.

Qualifications

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

Responsibilities

• Proactively identify sales opportunities through inbound and outbound customer interactions.
• Recommend products and services that meet customer needs and deliver value.
• Achieve individual and team sales, revenue, and conversion targets.
• Build strong customer relationships through professional and consultative conversations.
• Upsell and cross-sell relevant products and services to existing customers.

Skills

Sales-oriented

Communication

Active listening

Problem solving

Job description

team.blue is seeking a Customer Success Sales Advisor to drive revenue by promoting and selling products and solutions while ensuring a positive customer experience. You will identify needs, present tailored solutions, and support a seamless sales journey across channels.

The role emphasizes onboarding customers, nurturing ongoing relationships, and contributing to sustainable business growth through proactive cross-selling and upsell strategies.