Customer Service Desk Advisor: Problem Solver & Updates Pro

Catering; Welwyn Hatfield; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Salary £26,000 per annum

Quarterly bonus

37.5 hour week

Pension scheme

Employee discounts

25 days holiday

Job summary

Catering in Welwyn Garden City is seeking a confident Customer Service Desk Advisor to provide telephone and email support, diagnose faults, coordinate with suppliers and manage orders from start to finish. This varied role rewards initiative and accurate record keeping, with occasional out-of-hours shifts on a rota.

The package includes £26,000 per annum, a quarterly bonus, 37.5 hours weekly, pension, staff discounts and 25 days holiday.

Qualifications

• A professional telephone manner and excellent customer service skills
• Strong attention to detail and a determined approach to resolving issues
• Confidence gathering information, following up tasks and chasing third parties when needed
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel
• Excellent organisational skills with the ability to work well under pressure and meet deadlines
• Telephony or IT experience would be beneficial, but full training will be provided

Responsibilities

• Support customers by phone and email
• Identify faults and manage them through to resolution
• Work with suppliers on new orders and faults
• Set up and manage orders, keeping customers informed
• Record accurate customer information
• Share clear progress updates
• Attend occasional site visits for installations and fault checks
• Raise occasional invoices and work with finance when needed

Job description

Catering in Welwyn Garden City is seeking a confident Customer Service Desk Advisor to provide telephone and email support, diagnose faults, coordinate with suppliers and manage orders from start to finish. This varied role rewards initiative and accurate record keeping, with occasional out-of-hours shifts on a rota.

The package includes £26,000 per annum, a quarterly bonus, 37.5 hours weekly, pension, staff discounts and 25 days holiday.