Wellbeing Customer Success Executive (Hybrid)

Memiah Limited; Camberley; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Vitality Health Insurance

34-hour working week

Hybrid working at Camberley HQ

32 days holiday including holidays and

Employer pension contribution up to 5%

Discretionary company bonus

Job summary

Happiful, trading as Memiah Limited, seeks a Customer Service Executive to support wellness professionals across five directories. You will engage customers by phone and email, verify applications, and provide guidance to optimise profiles and grow impact.

The role is digital-first, fast-paced, and requires empathetic, proactive collaboration within a team. The position offers hybrid working, 34-hour weeks, and a competitive salary with benefits, including health insurance and pension

Qualifications

• Experience in non-scripted, telephone-based support.
• Excellent written communication for bespoke emails.
• Highly organised with ability to manage multiple tasks and meet SLAs.
• Calm, professional and empathetic in high-pressure scenarios.
• Confident phone manner and ability to adapt tone to clients.
• Proactive, independent, can-do attitude.
• Awareness of SEO and our professions is advantageous.
• Experience in team motivation or project management is a plus.

Responsibilities

• Review applications in line with verification policies.
• Assist members via email and phone; handle updates and queries.
• Provide personalised marketing tips and profile guidance.
• Manage feedback and complaints with care; coordinate with internal teams.
• Monitor profile changes for policy compliance.
• Share customer insights with the wider business.
• Collaborate with teammates and lead monthly team catch-ups.
• Uphold GDPR and data protection standards.

Skills

Communication skills

Telephone support

Organised

Empathy

Problem solving

Tools

CRM software

Job description

Happiful, trading as Memiah Limited, seeks a Customer Service Executive to support wellness professionals across five directories. You will engage customers by phone and email, verify applications, and provide guidance to optimise profiles and grow impact.

The role is digital-first, fast-paced, and requires empathetic, proactive collaboration within a team. The position offers hybrid working, 34-hour weeks, and a competitive salary with benefits, including health insurance and pension