Customer Success Ops & Renewal Analytics Pro

CDW group; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

CDW is seeking a CS Operations Specialist to own data, reporting, and operational cadence for the Customer Success function. You will consolidate data, build dashboards, and maintain data hygiene across the CS portfolio to enable renewal readiness and commercial optimisation.

You will collaborate with the EA SME and Renewals teams, ensuring early engagement with customers and proactive renewal planning through structured reporting and governance.

Qualifications

• Experience in segmentation and reporting, data consolidation, dashboards and data hygiene.
• Strong operational cadence and RACI discipline with clear handovers.
• Ability to monitor consumption and renewal readiness with data-backed insights.
• Experience in sales/CS operations, renewals, or reporting/analyst roles.
• Strong data-handling and reporting skills (Excel and BI tools).

Responsibilities

• Consolidate data and produce reporting across the CS portfolio.
• Maintain segmentation, reporting, and cadence models.
• Maintain data hygiene and dashboards.

Skills

Data-driven

Analytical

Operational cadence

RACI discipline

Data storytelling

Tools

Excel

BI tools

Data consolidation tools

Job description

CDW is seeking a CS Operations Specialist to own data, reporting, and operational cadence for the Customer Success function. You will consolidate data, build dashboards, and maintain data hygiene across the CS portfolio to enable renewal readiness and commercial optimisation.

You will collaborate with the EA SME and Renewals teams, ensuring early engagement with customers and proactive renewal planning through structured reporting and governance.