Customer Success Manager (UK Based)

Canary Technologies; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Canary Technologies, a leader in hospitality technology, seeks a Customer Success Manager in London. This critical role involves onboarding clients, managing relationships, and ensuring success in their deployments. The ideal candidate will have a background in SaaS with strong communication and analytical skills to help drive growth and enhance client satisfaction.

Benefits

Canary Days

Self Improvement Club

Professional Development Chats

Travel Reimbursement

Personal Travel Reimbursement

Qualifications

• 3–5 years of Customer Success experience in a SaaS environment.
• Proven track record of onboarding clients.
• Strong communication abilities and organizational skills.

Responsibilities

• Lead all aspects of client onboarding and requirements gathering.
• Build and maintain strong relationships with key stakeholders.
• Identify growth opportunities and drive customer value.

Skills

Client Onboarding

Relationship Management

Analytical Mindset

Strong Communication

Organizational Skills

Education

Bachelor’s degree

Job description

Join to apply for the Customer Success Manager (UK Based) role at Canary Technologies

Join to apply for the Customer Success Manager (UK Based) role at Canary Technologies

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About The Role

We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA.

As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA.

Responsibilities

• Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
• Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
• Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
• Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
• Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
• Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals
  
  

Qualifications

• Bachelor’s degree
• 3–5 years of Customer Success experience in a SaaS environment
• Proven track record of onboarding clients through complex technical challenges
• Experience managing accounts with annual contract values between $20K–$100K
• Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
• Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
• Analytical mindset to assess client needs and develop scalable processes
• Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
• Confidence, charisma, and the ability to seize opportunities to drive growth and success
• Proficiency with technology and adaptability to dynamic environments
• Familiarity with hospitality technology is a plus
  
  

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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