- Customer Success Manager – Support Smarter Farming Across the UK

JR United Kingdom; Basildon; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading European AgTech company is seeking a Customer Success Manager to support UK farmers with innovative livestock management technology. In this full-time role, you will onboard customers, build relationships, and ensure they derive value from the software solution, while travelling regularly to engage with clients and teams.

Benefits

Competitive salary and travel expenses

Supportive team and low-hierarchy culture

Opportunity to impact early-stage initiatives

Regular travel to Norway

Qualifications

• Experience in customer success or customer service roles.
• Farming background or connection to rural life.
• Ability to explain tech products in clear language.

Responsibilities

• Onboard new customers and guide them through setup.
• Build trust and long-term relationships with farmers.
• Troubleshoot issues using system data.

Skills

Customer success

Relationship building

Communication

Troubleshooting

Job description

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? Customer Success Manager – Support Smarter Farming Across the UK, basildon

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Client:

TMS Technology

Location:

basildon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

? Customer Success Manager – Support Smarter Farming Across the UK

Remote (UK-based) | Regular UK travel | Full-time

We're hiring a Customer Success Manager on behalf of a European AgTech company that's helping farmers modernise how they manage livestock. With strong momentum in Norway and early traction in the UK, they’re building a ground-up team to support their next stage of growth.

This role is all about helping UK farmers succeed with a powerful, hardware-enabled software solution that changes how grazing, boundaries, and livestock management are handled. You’ll be the first full-time Customer Success hire in the UK and a key voice in shaping how we support farmers in the years ahead.

? Your Role

• Onboard new customers and guide them through setup, training, and product adoption
• Act as the ongoing point of contact for farmers, building trust and long-term relationships
• Proactively check in with users to ensure they’re getting value and solving their challenges
• Troubleshoot issues using system data and support tools, with help from the product and tech teams
• Represent the company at demo days, customer meetings, and key events across the UK
• Feed back insights to the wider team and help shape the product roadmap

? What We’re Looking For

• Experience in customer success, customer service, or commercial roles with strong relationship focus
• Farming background or a strong connection to rural life (cattle experience is a big plus)
• A calm and practical communicator who knows how to build trust quickly
• Comfortable working independently and remotely, with regular travel
• Able to understand and explain tech products in simple, clear language
• Valid UK driving licence required

? What’s on Offer

• Competitive salary and travel expenses
• The chance to be part of something early and impactful
• A supportive team and low-hierarchy culture
• Learning across both customer success and broader commercial topics
• Regular travel to Norway and time spent with the product and engineering teams

Apply now to help farmers across the UK succeed with the next generation of livestock technology.