- Customer Success Manager – Support Smarter Farming Across the UK

JR United Kingdom; Guildford; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading AgTech company seeks a Customer Success Manager to support UK farmers. This full-time role involves onboarding customers, building long-term relationships, and providing troubleshooting support using tech solutions. Applicants should have experience in customer success and a connection to rural life.

Benefits

Competitive salary and travel expenses

Supportive team culture

Learning opportunities

Regular travel to Norway

Qualifications

• Experience in customer success or customer service roles.
• Farming background or strong connection to rural life is a plus.
• Calm communicator able to build trust.

Responsibilities

• Onboard new customers and guide them through setup and training.
• Act as ongoing contact for farmers, building trust and relationships.
• Troubleshoot issues with support from product and tech teams.

Skills

Customer Success

Customer Service

Relationship Management

Communication

Job description

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? Customer Success Manager – Support Smarter Farming Across the UK, guildford

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Client:

TMS Technology

Location:

guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

? Customer Success Manager – Support Smarter Farming Across the UK

Remote (UK-based) | Regular UK travel | Full-time

We're hiring a Customer Success Manager on behalf of a European AgTech company that's helping farmers modernise how they manage livestock. With strong momentum in Norway and early traction in the UK, they’re building a ground-up team to support their next stage of growth.

This role is all about helping UK farmers succeed with a powerful, hardware-enabled software solution that changes how grazing, boundaries, and livestock management are handled. You’ll be the first full-time Customer Success hire in the UK and a key voice in shaping how we support farmers in the years ahead.

? Your Role

• Onboard new customers and guide them through setup, training, and product adoption
• Act as the ongoing point of contact for farmers, building trust and long-term relationships
• Proactively check in with users to ensure they’re getting value and solving their challenges
• Troubleshoot issues using system data and support tools, with help from the product and tech teams
• Represent the company at demo days, customer meetings, and key events across the UK
• Feed back insights to the wider team and help shape the product roadmap

? What We’re Looking For

• Experience in customer success, customer service, or commercial roles with strong relationship focus
• Farming background or a strong connection to rural life (cattle experience is a big plus)
• A calm and practical communicator who knows how to build trust quickly
• Comfortable working independently and remotely, with regular travel
• Able to understand and explain tech products in simple, clear language
• Valid UK driving licence required

? What’s on Offer

• Competitive salary and travel expenses
• The chance to be part of something early and impactful
• A supportive team and low-hierarchy culture
• Learning across both customer success and broader commercial topics
• Regular travel to Norway and time spent with the product and engineering teams

Apply now to help farmers across the UK succeed with the next generation of livestock technology.