Customer Success Manager - Onsite in Newbury

Huntress - Bracknell; Newbury; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Zusammenfassung

Huntress - Bracknell in Newbury is seeking a proactive Customer Success Manager to nurture client relationships, support post-sales onboarding, and maximise value from our services. You will work within a small team to drive account growth and retention across a mix of customers.

The role combines customer support, account management and relationship development, offering opportunities to upsell and cross-sell while ensuring client satisfaction and long-term success.

Qualifikationen

• Experience in Customer Service, Customer Success or Account Management.
• Customer-first mindset and problem resolution.
• Excellent verbal and written communication.
• Strong organisational skills to manage multiple accounts.
• Proactive in identifying opportunities to improve customer experience.

Aufgaben

• Act as a key point of contact for customer enquiries, escalations and ongoing support, ensuring queries are resolved efficiently.
• Build and maintain strong, long-term relationships with customers and strategic partners, developing an understanding of their needs and objectives.
• Manage the customer onboarding process, delivering tailored training sessions, live demonstrations and feature walkthroughs.
• Conduct regular customer check-ins and business reviews, gathering feedback and identifying opportunities to improve satisfaction and retention.
• Develop collaborative relationships with external service providers, vendors and strategic partners.
• Work closely with third-party partners and internal operations teams to resolve complex account issues.
• Collaborate with the Sales team to support customer renewals and strengthen existing relationships.
• Identify opportunities to grow existing accounts through upselling and cross-selling, while developing strategies to re-engage previous customers.

Kenntnisse

Customer service

Customer success

Account management

Communication skills

Organisation

Jobbeschreibung

Huntress - Bracknell in Newbury is seeking a proactive Customer Success Manager to nurture client relationships, support post-sales onboarding, and maximise value from our services. You will work within a small team to drive account growth and retention across a mix of customers.

The role combines customer support, account management and relationship development, offering opportunities to upsell and cross-sell while ensuring client satisfaction and long-term success.