Customer Success Manager (Norwegian Speaking)

UNIT4 NV; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will empower clients to maximize their experience with innovative ERP solutions. In this pivotal role, you will guide clients through tailored success plans, ensuring they fully leverage the products and services offered. Your expertise in customer success strategies and project management will be key to fostering long-term relationships and driving satisfaction. As part of a dynamic and inclusive team, you will contribute to a culture built on trust and collaboration, while enjoying the flexibility of remote work and a commitment to well-being. If you are passionate about delivering exceptional service and making a real impact, this opportunity is for you.

Benefits

Uncapped Time Off Policy

Remote Working Opportunities

Global Wellbeing Days

Commitment to Sustainability

Inclusive Working Environment

Qualifications

• Fluent in Norwegian and English with excellent communication skills.
• Proven experience in Customer Success or related roles in SaaS.

Responsibilities

• Develop and implement customized success plans for clients.
• Act as the primary point of contact, enhancing client relationships.
• Support client teams with access to educational resources.

Skills

Customer Success

Project Management

Communication Skills

Relationship Building

KPI Tracking

ERP Knowledge

SaaS Familiarity

Education

Experience in Customer Success or Account Management

Tools

Success Catalogue

Educational Resources Coordination

Job description

Full-time

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

As a Customer Success Manager, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services. Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives. You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources. This position requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset.

Key Responsibilities

1. Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items. Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
2. Customer Engagement: Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience. Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
3. Education and Enablement: Support client teams by coordinating access to premium education content for administrators and end-users. Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
4. Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
5. Identify and drive up/cross-sell through CSM qualified leads in cooperation with your colleagues in sales.

Qualifications

1. Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
2. Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
3. Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
4. Strong understanding of customer success planning, KPI tracking, and action planning.
5. Proficiency in project management and an ability to multitask across various client needs.
6. Familiarity with ERP, SaaS, and financial processes is considered an advantage.
7. Eagerness to learn and a structured & fact-based work approach.
8. Strong work ethic and high level of integrity.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us. At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful;
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. That's why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!