Customer Success Manager

CD Recruitment; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a French-speaking Customer Success Manager to join their dynamic London team. This role involves managing post-sales processes and ensuring seamless execution of digital campaigns for major global brands. You will collaborate with a supportive team, focusing on exceptional customer service and retention outcomes. With a generous holiday allowance and opportunities for professional development, this is a fantastic opportunity for someone looking to make a significant impact in a fast-paced environment. If you thrive on building relationships and driving success, this role is for you.

Benefits

Generous holiday allowance

Quarterly wellness allowance

Annual 'Work From Anywhere' programme

Ongoing training and professional development budget

Qualifications

• 2+ years’ experience in a client-facing, post-sales or project delivery role.
• Experience managing digital campaigns or working with beauty/FMCG brands.

Responsibilities

• Manage the full post-sale execution of digital campaigns.
• Advise clients on best practices and audience targeting.
• Monitor live campaigns and track performance.

Skills

Fluent French

Fluent English

Client-facing experience

Digital campaign management

Relationship-building

Problem-solving skills

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from CD Recruitment

One of the UK’s fastest-growing tech businesses, working with over 400 global brands right now!

They are recognised in the Sunday Times Top Places to Work and backed by various other awards for their excellence. They are now continuing their expansion across EMEA and are looking for a French-speaking Customer Success Manager to join their growing London team.

The Role

As a Customer Success Manager, you’ll work closely with major partners across the EMEA region, supporting them through the full post-sales lifecycle - from onboarding to campaign execution and post-campaign analysis.

You’ll be part of a collaborative, supportive CS team, focused on delivering seamless digital sampling experiences, exceptional customer service, and strong retention outcomes. This is a hands-on role that blends campaign execution, relationship management, and strategic consulting.

Key Responsibilities:

• Manage the full post-sale execution of digital campaigns
• Lead timelines, campaign setup, and onboarding for global brand partners
• Advise clients on best practices and audience targeting
• Liaise with internal teams (data, operations, product) to ensure seamless delivery
• Monitor live campaigns, proactively solve issues, and track performance
• Contribute to post-campaign reporting and performance insights
• Coordinate with warehouse teams for sample stock management
• Help mentor junior team members and share campaign learnings
• Provide client feedback to the product team to help shape future development
• Support process improvement and efficiency initiatives across the CS function

What Does Success Look Like? You become a trusted partner to key French-speaking accounts – ensuring campaigns run smoothly, objectives are met, and insights are clearly communicated. You’re highly organised, able to manage multiple timelines, and contribute to internal growth through knowledge-sharing and process refinement. Your relationships lead to repeat business and long-term client partnerships.

What You’ll Bring:

• Fluent French and English (written & verbal)
• 2+ years’ experience in a client-facing, post-sales or project delivery role
• Experience managing digital campaigns or working with beauty/FMCG brands
• A highly organised, process-oriented mindset with strong attention to detail
• Strong communication, relationship-building, and problem-solving skills
• Experience improving internal processes and working cross-functionally
• London-based or able to work on-site a minimum of 2 days per week

Why Join?

Alongside working in a collaborative and inclusive environment, you’ll receive: a generous holiday allowance, including bonus days over Christmas, quarterly wellness allowance, annual “Work From Anywhere” programme, ongoing training and a professional development budget and much more.

Please note: only shortlisted applicants will be contacted within 7 days due to high application volumes.

Unfortunately, visa sponsorship is not available for this position. Applicants must have the right to work in the UK to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Sales, and Management

• Industries

  IT Services and IT Consulting and Software Development

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