Customer Success Manager

BlueOptima Limited; London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

An innovative company is seeking a passionate Customer Success Manager to join their dynamic team. In this role, you will engage with senior executives, leveraging data insights to enhance software development efficiency. You will nurture high-value accounts, ensuring retention and identifying growth opportunities. This position offers a collaborative culture, opportunities for rapid career advancement, and the chance to make a significant impact. If you thrive in a fast-paced environment and are motivated to succeed, this is the perfect opportunity for you.

Benefits

32 days of holidays

Flexible remote work options

Top-tier equipment

Free drinks and snacks

12 weeks paid maternity leave

12 weeks paid paternity leave

Training programs

Personal Development Plans

Qualifications

• 4+ years in Customer Success Management, preferably in SaaS.
• Strong client-facing experience with strategic accounts.

Responsibilities

• Engage with senior stakeholders to drive improvements in software development.
• Onboard clients and manage multiple high-touch enterprise accounts.

Skills

Customer Success Management

B2B SaaS

Communication Skills

Presentation Skills

Problem Solving

Client Relationship Management

Education

STEM Degree

Tools

MS Excel

PowerPoint

CRM Software

Job description

BlueOptima is a company built on transparency, collaboration, and accountability. We provide organisations with an objective, data-driven insight into developer efficiency, and how we operate internally is a direct reflection of this.

We are a team made up of tenacious, ambitious, and hungry individuals, who strive to constantly improve and pull together to achieve our ambitious goals. Our company values, and genuine family-feel working relationships, lead to a working culture of collaboration, learning, autonomy and high performance.

Our Product

BlueOptima provides industry-leading objective metrics in software development using our proprietary Coding Effort Analytics; enabling Fortune 500 organizations to deliver better software, faster and more efficiently.

We are located in 4 countries: London (our HQ), Mexico, India, and the US. Over 100 employees from diverse nationalities, speaking over 25 languages.

Salary: £50K - £65K
Location: London (Hybrid 3 days in office)
Department: Customer Success

Job Description

Who are we looking for?

We seek an enthusiastic and driven Customer Success Manager with an interest in technology, capable of building strong relationships with enterprise clients and thriving in a fast-changing environment. Prior B2B SaaS Customer Success Management experience is highly desirable.

What would you be doing?

• Engage CIOs, CTOs, and senior stakeholders to understand their business objectives, leverage data insights, and drive measurable improvements in their software development organizations.
• Nurture high-value accounts for retention and renewal, managing renewals, and identifying up-sell and cross-sell opportunities through trusted advisor relationships, passing them to Account Executives.
• Onboard client senior managers, empowering them to utilize our products for business transformation and operational efficiency.
• Manage multiple high-touch enterprise clients with a KPI-driven approach, maintaining activities within our CRM. Customer success is our priority.
• Utilize BlueOptima’s reporting tools, MS Excel, and PowerPoint to deliver engaging insights, relationship reviews, and demonstrate value.
• Provide success stories to Marketing to generate internal and external collateral.

Qualifications and Skills

We are looking for an experienced Customer Success Manager with 4+ years in a similar role, preferably in SaaS and B2B environments.

Requirements

• Strong communication and presentation skills, with experience engaging at senior executive or C-level.
• Proven ability to work in a client-facing role, delivering tangible value to strategic accounts.
• High attention to detail, goal-oriented, capable of solving complex problems for excellent customer experience in an enterprise setting.
• Motivated to succeed in a high-growth environment with opportunities for skill expansion.
• Strategic mindset, able to drive Customer Success initiatives through to completion.
• Autonomous, well-organized, with good self-management to handle multiple clients and internal teams.
• STEM degree or demonstrable experience with complex products.

Additional Information

Why join us?

We foster an inclusive, collaborative culture where every employee can make an impact. At BlueOptima, autonomy and accountability are key. Join us to contribute significantly, be recognized, and grow rapidly in your career.

Culture & Growth

• Global, innovative, welcoming team.
• Opportunities for rapid career advancement and visible contributions to company success.
• Create your success story in a high-performance environment.
• Training programs and Personal Development Plans.
• 32 days of holidays (including bank holidays).
• Hybrid work: 2 remote days, 3 in-office days weekly.
• Flexible remote work options, up to 4 weeks per year.
• Top-tier equipment (laptop, headset, gaming monitor).
• Office in Elephant and Castle with free drinks and snacks.
• 12 weeks paid maternity and paternity leave.