Enterprise Customer Success Manager - French Speaking

Navan Inc; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Enterprise Customer Success Manager who will be a trusted advisor to key customers. This role involves managing post-sales activities, driving customer satisfaction, and collaborating with various teams to ensure customer success. The ideal candidate will have significant experience in customer success management, particularly in the travel industry, and possess excellent project management skills. This position supports a four-day in-office work model.

Benefits

Comprehensive Health Plans

Mental Health Support

Wellness Perks

Qualifications

• 5+ years of experience in Enterprise Customer Success Management.
• Experience working within the Travel industry.

Responsibilities

• Manage all post-sales activity for Enterprise customers.
• Develop trusted advisor relationships with customers.
• Increase customer retention through regular check-ins.

Skills

Project Management

Organizational Skills

Problem Solving

Attention to Detail

Customer Relationship Management

Fluency in French

Fluency in English

Education

Bachelor’s Degree

Job description

Get started It’s free* - no credit card needed

Enterprise Customer Success Manager - French Speaking

Location: London, UK

Department: Account Management/Customer Success

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.

This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.

What You'll Do:

1. Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
2. Manage complex integration cycles and relationships with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.)
3. Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
4. Work closely with your Account Executive counterpart to develop a joint success plan for your customers
5. Regularly assess customer health to drive satisfaction, adoption, retention, and reduce churn
6. Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
7. Maintain a deep understanding of our product and speak with customers about relevant features/functions for their specific requirements
8. Increase customer retention and ensure alignment through regular check-ins and Quarterly & Strategic Business Reviews
9. Collaborate with Product and Engineering on enhancement requests
10. Handle escalations and work across teams to resolve issues
11. Improve customer engagement and account management approaches leveraging our CS platform

What We're Looking For:

1. 5+ years of experience in Enterprise Customer Success Management
2. Experience working within the Travel industry
3. Excellent project management and organizational skills in high-pressure environments, working with high-value customers
4. Ability to prioritize tasks and initiatives in a fast-paced environment, with problem-solving skills
5. Attention to detail
6. High energy, proactive mindset with innovative ideas
7. Fluent in French and English
8. Bachelor’s degree preferred or equivalent working experience

Navan is the all-in-one super app that makes travel and expense management easy, allowing users to focus on what matters most. Our platform streamlines processes like changing flights and expense input, empowering teams from EAs to finance and travel managers. With real-time visibility, savings, and control, Navan is transforming travel and expense management.

Our investors include Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs like Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan continues to grow rapidly, expanding globally through acquisitions and innovative solutions.

At Navan, we value diversity and innovation, fostering a workplace that reflects the customers we serve. We provide resources, tools, and training to support your best work.

Our benefits include comprehensive health plans, mental health support, wellness perks, and more, designed to support your well-being and financial security.

Workplace Policy: We support in-person interactions to foster a strong company culture. Our offices in the U.S., Europe, and Asia are welcoming, and we operate on a four-day in-office work model.

Navan is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination based on race, religion, gender, age, disability, and other protected characteristics.

Accommodations: We comply with the ADA and related laws, providing reasonable accommodations for individuals with disabilities.

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices: Beware of recruitment scams. Legitimate Navan recruiters will never ask for money, and all jobs are posted on our official website with email addresses ending in “@navan.com”, “@navan.tech”, or “@talent.navan.com”.