Remote Customer Success & Implementation Specialist

AssetWorks Inc; Greater London; Remote; GBP 60,000 - 80,000; Full time

Job summary

Lightbulb Analytics is seeking a Customer Care Manager to drive exceptional customer experiences across onboarding, support, and product feedback. You will collaborate with internal teams and client stakeholders to meet project objectives and deliver value.

The role emphasizes implementing and supporting software solutions, training customers, and shaping the product roadmap through insights, with remote work and UK travel for kickoff and client meetings.

Qualifications

• 2+ years in Customer Success, Implementation, Project Coordination, or Customer Support within software/SaaS

Responsibilities

• Manage onboarding and software implementations from start to finish
• Provide first-level support by triaging tickets and escalating when needed
• Deliver training sessions, resources, and documentation for customer enablement
• Monitor customer success metrics and identify opportunities to improve satisfaction
• Gather and analyze customer feedback to inform product roadmap discussions
• Collaborate with Sales, Support, Product and Operations for a seamless customer experience

Skills

Customer Success

Implementation

Project Coordination

Customer Support

APIs & Integrations

Tools

Salesforce

Zendesk

Job description

Lightbulb Analytics is seeking a Customer Care Manager to drive exceptional customer experiences across onboarding, support, and product feedback. You will collaborate with internal teams and client stakeholders to meet project objectives and deliver value.

The role emphasizes implementing and supporting software solutions, training customers, and shaping the product roadmap through insights, with remote work and UK travel for kickoff and client meetings.