Customer Success Manager (M/F/D)

Dennemeyer; Woking; On-site; GBP 40,000 - 60,000; Full time

Job summary

Dennemeyer is seeking a Customer Success professional to build strong relationships with clients, act as trusted advisor, and drive retention and growth.

You will collaborate across departments, communicate effectively in English and German, and manage multiple priorities in a fast-paced environment. This role offers exposure to global clients and a dynamic, client-focused team.

Qualifications

• Experience in Customer Success or Account Management.
• Fluent in English and German.
• Bachelor's degree in business or related field.
• Strong written and verbal communication.
• Ability to manage multiple priorities.
• Experience building client relationships.

Responsibilities

• Build strong relationships with customers and act as their trusted advisor.
• Improve customer experience, engage customers, and support growth.
• Own customer issues and drive resolution.
• Support revenue growth with existing business and new opportunities.
• Anticipate challenges and share best practices to improve the journey.
• Provide post-sale support and ensure smooth onboarding from acquisition.
• Stay updated with industry developments and apply best practices.

Skills

Fluent English

Fluent German

Strong communication

Interpersonal skills

Problem solving

Multi-tasking

Team collaboration

Education

Degree in Business Administration

Degree in Legal Studies

Equivalent experience

Tools

Salesforce

CRM software

Microsoft Office

Job description

You will

also identify opportunities to grow our relationships and work with the wider business to deliver excellent service.

Your Tasks

• Build strong relationships with customers and act as their trusted advisor.
• Improve the customer experience, encourage engagement, and support organic growth.
• Take ownership of customer issues and see them through to resolution.
• Support revenue growth by maintaining existing business and identifying new opportunities in collaboration with business development teams.
• Anticipate challenges, share best practice, and suggest ideas to improve the customer journey.
• Provide post-sale support and ensure a smooth transition from acquisition to ongoing account management.
• Stay up to date with industry developments and apply best practice where relevant.

Your Profile

• Degree in Business Administration, Legal Studies, or equivalent experience.
• Experience in Customer Success, Account Management, or a similar client-facing role.
• Experience providing customer service support and resolving customer issues.
• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in German.
• Excellent interpersonal skills and confidence working directly with clients.
• Strong problem-solving skills and the ability to manage several priorities at once.
• A self-motivated, goal-oriented approach.
• A collaborative mindset and the ability to work well across different departments.

Desirable Skills

• Awareness of the latest technology trends and applications in the IP industry.
• Familiarity with Salesforce.
• Experience in IP lifecycle management from a client perspective.
• Additional European language skills are a plus.

If you are customer-focused, proactive, and enjoy building strong relationships, we would be pleased to hear from you.

Requirements:Experience as a business development manager, sales executive, or in a relevant role is essential Proven successful sales track record Fluent in English Understands the market and industry trends Effective communication and negotiation Experience in building strong relationships with clients Desired: Experience in customer support Familiarity with tools like Microsoft Office and CRM software (such as Salesforce) A bachelor’s degree in business administration, sales, or a relevant field (such as marketing)