Customer Success Manager jobs

Take a Seat Tech; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Take a Seat Tech is seeking a HealthTech Customer Success Manager in the UK to own post-go-live adoption, benefits realisation, and renewal across NHS trusts and private providers. The role emphasizes evidencing business-case benefits, managing escalations, and driving contract renewal discussions.

Ideal candidates understand NHS governance, regional trust interactions, and balance site visits with remote collaboration. Experience in health technology customer success is preferred.

Qualifications

• Adoption planning with NHS clinical and operational teams.
• Benefits realisation reporting against the original business case.
• Stakeholder management across trust governance.
• Escalation handling with support and delivery teams.
• Renewal and contract extension ownership.

Responsibilities

• Adoption planning with NHS clinical and operational teams
• Benefits realisation reporting against the original business case
• Stakeholder management across trust governance
• Escalation handling with support and delivery teams
• Renewal and contract extension ownership

Skills

Adoption planning

Benefits realisation

Stakeholder management

Renewals

Travel

Job description

HealthTech Customer Success Manager Jobs UK

Customer Success Manager roles across UK health technology, owning adoption, benefits realisation and renewal for NHS trusts, integrated care systems and private providers. Salary, location and working model shown wherever confirmed.

Care teams deciding faster. The teams we hire for.

What does a HealthTech Customer Success Manager do?

A HealthTech Customer Success Manager in the UK owns the customer relationship after go-live: adoption across clinical and operational teams, benefits evidence for the original business case, escalation handling, and contract renewal.

Live Customer Success Manager roles in the United Kingdom

Confidential client London, England Hybrid Posted 5 days ago

How much does a Customer Success Manager earn in the United Kingdom?

HealthTech Customer Success Managers in the UK typically earn £40,000 to £55,000, rising to roughly £55,000 to £72,000 at enterprise level and £75,000 or more in head of function roles.

Customer Success Manager salary bands in the United Kingdom

A HealthTech Customer Success Manager in the UK owns the customer relationship after go-live: adoption across clinical and operational teams, benefits evidence for the original business case, escalation handling, and contract renewal.

UK renewals frequently hinge on whether the benefits promised in a business case can be evidenced. Postholders spend significant time producing usage and outcome reporting that a trust can take to its own governance.

Assessment

• Adoption planning with NHS clinical and operational teams
• Benefits realisation reporting against the original business case
• Stakeholder management across trust governance
• Escalation handling with support and delivery teams
• Renewal and contract extension ownership

Market

Current hiring observations

• Benefits evidence and reporting capability is a growing requirement in UK customer success adverts.
• Regional account patches with regular trust visits are the norm.
• Implementation experience is the most common background among UK HealthTech CSM hires.

Also searched as: HealthTech Customer Success Manager, Healthcare Customer Success Manager, Client Success Manager healthcare, Digital Health Customer Success.

FAQ

Customer Success Manager questions, answered

Do I need NHS experience?

It is a strong advantage because trust governance and benefits processes shape the role, but suppliers do hire from adjacent B2B customer success.

How much travel is expected?

Regular customer site visits across a regional patch are typical, alongside remote working.

What does the role lead to?

Head of Customer Success, account management, delivery leadership or clinical product roles.

Product Manager Software Engineer AI / Machine Learning Engineer Data Scientist Healthcare Data Analyst Account Executive Typical Customer Success Manager pay in the United Kingdom: £55,000 to £72,000.