Customer Success Manager, HealthTech SaaS

Take a Seat Tech; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

Take a Seat Tech is seeking a Customer Success Manager in London to own a portfolio of NHS and private healthcare customers, driving adoption and measurable outcomes.

You will lead onboarding, training and quarterly reviews with clinical and operational stakeholders, protect renewals and surface expansion opportunities, and feed frontline insights into our product roadmap.

Qualifications

• Experience in customer success or account management in SaaS.
• Understanding NHS trusts decisions and procurement cycles.
• Ability to engage clinical and operational stakeholders.

Responsibilities

• Own a portfolio of NHS and private healthcare customers, driving adoption and measurable outcomes.
• Run onboarding, training and quarterly reviews with clinical and operational stakeholders.
• Protect renewals and surface expansion opportunities within existing accounts.
• Turn frontline customer insight into product and roadmap input.

Skills

Customer success

SaaS

Healthcare knowledge

Stakeholder management

Tools

CRM systems

Job description

What you will do

• Own a portfolio of NHS and private healthcare customers, driving adoption and measurable outcomes.


• Run onboarding, training and quarterly reviews with clinical and operational stakeholders.


• Protect renewals and surface expansion opportunities within existing accounts.


• Turn frontline customer insight into product and roadmap input.

What we are looking for

• Customer success or account management experience in SaaS, ideally health or public sector facing.


• Understanding of how NHS trusts make decisions and how procurement cycles run.


• Confidence with clinical and operational stakeholders alike.


• Based within reach of London for hybrid working.

Package

• £65,000 to £75,000 base, plus bonus.


• Hybrid in London with customer travel across the UK.