Customer Success Manager: Growth & Onboarding Expert

SHI; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Diversity commitment

Professional growth

Health & wellness benefits

Modern facilities & technology

Job summary

SHI UK is seeking a Customer Success Manager to onboard customers, guide them through product lifecycles, and drive retention and growth through strategic reviews. You will serve as a Subject Matter Expert, build strong customer relationships, and coordinate with internal teams to align offerings with customer objectives.

The role involves analyzing consumption reports, managing service delivery workflows, and maintaining effective communication to ensure a positive customer experience and

Qualifications

• Completed Bachelor’s Degree or relevant work experience required.
• 2–4 years of experience in a technical, business, or sales role.
• 1+ year of experience selling Cisco products.
• Willingness to travel to SHI, Partner, and Customer Events.

Responsibilities

• Onboard customers and guide them through their lifecycle to ensure retention and growth.
• Function as SME for platforms, tools, or services relevant to the role.
• Plan and conduct Customer Success Reviews to review usage, roadmaps, and feedback.
• Interpret consumption reports and provide insights for renewal strategies.
• Build relationships with key customers and partners to ensure a positive experience.
• Collaborate with sales and internal teams to drive co-selling opportunities.
• Provide support to project teams to ensure successful delivery of services.
• Learn new product technologies relevant to the role.
• Manage workflow of orders and ensure timely delivery with customers and carriers.
• Maintain effective communication across platforms to update on status and needs.

Skills

MS Office

Dynamics AX

Cisco technologies

Cisco Renewals

Communication

Time management

Multi-tasking

Analytical thinking

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Dynamics AX

Cisco technologies

MS Office Suite

Cisco SmartNet renewals

Job description

SHI UK is seeking a Customer Success Manager to onboard customers, guide them through product lifecycles, and drive retention and growth through strategic reviews. You will serve as a Subject Matter Expert, build strong customer relationships, and coordinate with internal teams to align offerings with customer objectives.

The role involves analyzing consumption reports, managing service delivery workflows, and maintaining effective communication to ensure a positive customer experience and