Customer Success Manager: Grow Accounts & Delight Clients

Huntress; Newbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Huntress in Newbury is seeking a proactive Customer Success Manager to nurture long-term client relationships, ensuring high satisfaction and retention. You will guide customers, manage multi-account inquiries, and identify up-sell and cross-sell opportunities to expand account value.

Responsibilities include serving as the main contact for inquiries, onboarding new clients, and coordinating with partners to resolve complex issues, while supporting renewal strategies with the Sales team.

Qualifications

• Proven experience in a similar Customer Service/Success position.

Responsibilities

• Serve as the primary point of contact for customer enquiries, escalations, and ongoing support.
• Build and maintain trusted, long-term relationships with customers and key partners.
• Guide new customers through the onboarding journey with training and live demos.
• Conduct regular check-ins and business reviews to capture feedback and drive satisfaction.
• Coordinate with external providers, vendors, and partners to resolve issues.
• Support renewal strategies with the Sales team and identify expansion opportunities.

Skills

Customer Success

Job description

Huntress in Newbury is seeking a proactive Customer Success Manager to nurture long-term client relationships, ensuring high satisfaction and retention. You will guide customers, manage multi-account inquiries, and identify up-sell and cross-sell opportunities to expand account value.

Responsibilities include serving as the main contact for inquiries, onboarding new clients, and coordinating with partners to resolve complex issues, while supporting renewal strategies with the Sales team.