Client Relationship Manager - German Speaking

Confidentiel; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Confidentiel is seeking a relationship-focused professional to support customers across the DACH region. You will build credibility with senior stakeholders and lead conversations in German and English, coordinating with internal teams to ensure customers realize value from the partnership.

The role requires fluency in German and English, strong communication skills, and the ability to manage multiple customer relationships and priorities in a fast-paced, complex SaaS environment.

Qualifications

• Professional fluency in German and English.
• Excellent communication and relationship-building skills.
• Experience managing multiple stakeholders and building credibility with senior decision-makers.
• Experience in a customer-facing role within B2B technology, SaaS, professional services or consulting.

Responsibilities

• Build trusted relationships with customers across the DACH region, from day-to-day contacts through senior and executive stakeholders.
• Understand each customer's business priorities, challenges and objectives.
• Lead customer conversations confidently in both German and English.
• Navigate complex or difficult conversations while maintaining strong relationships.
• Bring together multiple stakeholders to align priorities, expectations and next steps.
• Lead regular customer meetings and business reviews.
• Help customers track progress and demonstrate the value of the partnership.

Skills

German/English fluency

Relationship building

Stakeholder management

B2B SaaS experience

Job description

We are looking for a strong relationship builder and communicator to join a growing B2B technology organization, supporting customers across the DACH region.

We are open to candidates from customer-facing, account management, client services, professional services, implementation, consulting, or other relationship-focused environments. What matters most is your ability to build credibility with customers, communicate confidently, manage multiple stakeholders and learn a complex technology offering.

The successful candidate will become a trusted point of contact for a portfolio of business customers, helping them achieve their goals, navigate challenges and get the most value from their partnership with the organization.

Professional fluency in both German and English is required for this role.

What You'll Do

Build Strong Customer Relationships

• Develop trusted relationships with customers across the DACH region, from day-to-day contacts through senior and executive stakeholders.
• Understand each customer's business priorities, challenges and objectives.
• Lead customer conversations confidently in both German and English.
• Navigate complex or difficult conversations while maintaining strong relationships.
• Bring together multiple stakeholders to keep priorities, expectations and next steps aligned.

Help Customers Achieve Their Goals

• Learn the organization's technology solutions and help customers understand how they can use them to support their business objectives.
• Lead regular customer meetings and business reviews.
• Ask thoughtful questions to understand customer needs and identify where additional support may be required.
• Help customers track progress and demonstrate the value they are receiving from the partnership.
• Keep customer plans, actions and important account information organized and up to date.

Manage Challenges and Opportunities

• Recognize potential customer concerns early and take ownership of moving them toward resolution.
• Coordinate with internal teams when customers need additional support or expertise.
• Communicate clearly during escalations and ensure customers understand actions, ownership and next steps.
• Identify opportunities to strengthen and expand customer relationships.

Work Across the Business

• Partner closely with Sales, Support, Services, Product and other internal teams.
• Represent the customer's perspective internally and share recurring feedback and themes.
• Contribute to improvements in the overall customer experience.

What We're Looking For:

• Professional fluency in German and English, with the confidence to lead business conversations in both languages.
• Excellent communication and relationship-building skills.
• Experience managing multiple stakeholders and building credibility with senior decision-makers.
• Experience in a customer-facing or client-facing role within B2B technology, SaaS, professional services, consulting or another complex solution-oriented environment.
• Confidence handling challenging conversations, changing priorities and customer concerns.
• Strong organization and follow-through, with the ability to manage multiple customer relationships and priorities at once.
• Commercial awareness and an ability to understand a customer's business goals.
• Curiosity and the ability to quickly learn new technology, products and processes.
• A proactive, solutions-focused approach.