Customer Success Manager German

Allen Recruitment Consulting; London; Hybrid; GBP 40,000 - 70,000; Part time

Job summary

A global cybersecurity company is looking for a passionate Customer Success Manager (German) in London. This hybrid role aims to guide customers through their journey with Network Security products, ensuring they have a secure environment. Ideal candidates will possess account management experience and fluency in German, with a background in tech or consulting.

Qualifications

• Experience in account management or customer success roles.
• Background in technical support or professional services.
• Experience with SaaS solutions and the high-tech industry.

Responsibilities

• Lead onboarding and adoption experiences for clients.
• Advise on platform adoption and best practices.
• Monitor customer satisfaction and key performance metrics.

Skills

Fluent German

Account Management

Customer Success

Technical Support

Project Management

Cloud Platforms

Job description

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• Location: 22 Bishopsgate, Level 55, Greater London, United Kingdom
• Type: Temporary
• Job #25204

Are you looking for a new challenge in the dynamic world of cybersecurity? Our client, a renowned global cybersecurity company, is seeking a passionate and mission-driven Customer Success Manager (German) to join their team.

This is your chance to make a significant impact by guiding customers through their journey with cutting-edge Network Security products, leveraging your expertise in Cloud platforms to ensure their environments remain secure and resilient.

Location: London, City Centre
Mode: Hybrid – Temporary contract for 12 months
Start date: ASAP

RESPONSIBILITIES

• Lead the client’s product onboarding experience, adoption, and expansion across a range of relationships.
• Act as the customers’ trusted guide through their entire post-sales journey, influencing the product roadmap and improvements based on their needs.
• Develop strong partnerships and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption.
• Advise customers on platform adoption and best practices deployment using various tools.
• Coach customers on establishing and implementing their Network Security change management, governance, and center of excellence programs.
• Identify and escalate risks and issues to the customer and Support team to ensure client success.
• Monitor customer satisfaction, renewal rates, product upsell/cross-sell opportunities, and other key performance metrics to build strategic plans addressing negative trends.
• Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues.
• Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team.

SKILLS REQUIRED

• Fluent German
• Experience in account management, customer success, consulting, or similar roles related to driving customer success and adoption.
• Background in technical support and/or professional services within the high-tech industry.
• Experience with SaaS solutions or enterprise software companies.
• Strong consulting and project management skills.
• Ability to identify key customer stakeholders and build relationships independently.
• Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity.

Join a team that values your expertise and is committed to fostering a collaborative and innovative environment.

If you’re ready to take on a role where you can truly make a difference and work with top-tier clients in cybersecurity, apply now!