Customer Success Manager - Construction SaaS

Reimin Reid; London; Remote; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the Construction SaaS sector is seeking a proactive Customer Success Manager to join their quickly expanding team. In this pivotal role, you’ll ensure that Tier 1 and Tier 2 contractors maximize the value of the platform, leveraging your industry expertise for customer retention and satisfaction. This unique opportunity allows you to shape your portfolio and support the company's UK expansion with career progression prospects.

Qualifications

• 3-5+ years in Customer Success within a SaaS environment.
• Proven track record in managing key accounts.
• Experience onboarding and training customers.

Responsibilities

• Act as a trusted advisor for contractors, ensuring maximum value from the platform.
• Drive adoption, foster loyalty, and identify upsell opportunities.
• Collaborate with onboarding, product, and sales teams for seamless customer experiences.

Skills

Communication

Relationship Building

Customer Engagement

Job description

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Customer Success Manager - Construction SaaS, London

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Client:

Reimin Reid

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7511f87466da

Job Views:

20

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

IT Sales: Customer Success Manager – Construction SaaS

Location:

UK Wide (Remote Working)

Ref:

1604874

Role:

Working for a growing, up and coming firm within the Construction SaaS sector, our client is scaling rapidly and seeking a proactive and strategic Customer Success Manager to join their high-performing team. In this pivotal role, you’ll be the trusted advisor for Tier 1 and Tier 2 contractors, ensuring they achieve maximum value from their platform at every stage of their journey. You will leverage your deep industry knowledge and proven expertise in customer success to drive adoption, foster loyalty, and expand relationships with key accounts. The ideal candidate thrives under pressure, is highly organised, and brings a structured, consultative approach to customer engagement. You’ll have a demonstrable history of driving retention, reducing churn, and identifying upsell opportunities through value-based relationship management. This is a 100% post-sale role, working closely with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You’ll inherit a portfolio of strategic accounts—main contractors, property developers, and quantity surveyors—building partnerships that unlock long-term success. This is a unique opportunity for a motivated CSM to join a fast-growing business at a pivotal stage in its UK expansion. You’ll have the autonomy to shape your portfolio, the support of an experienced leadership team, and the chance to play a significant role in the company’s ongoing success. With an attractive package and clear progression opportunities, this is your chance to accelerate your career in one of the most exciting sectors in technology today.

Candidate Skills Required:

- 3-5+ years of experience in Customer Success within a SaaS environment

- Proven track record of managing key accounts and driving renewals

- Strong communication and relationship-building skills

- Experience onboarding and training customers

- Worked within a scale up business

- A stable career record

- Track record/experience working in Construction Technology

To apply:

Please note:

• All candidates must be eligible to work and live in the UK.

• Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful.

Reimin Reid

We specialise in the placement of SaaS Sales Professional's across the UK and Ireland. If you are looking for a new career and sell software and IT solutions or services we would love to talk to you, especially if you are currently holding/or have held positions such as “Sales Development Representative”, “Sales Executive”, “Account Manager”, “Business Development Executive/Manager”, “Partner Manager”, “Channel Manager”, “Alliance Manager”, “Sales Manager”, “Sales Director” etc.