Customer Success Manager - German Speaker

Workiva; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company is looking for a Customer Success Manager to enhance customer adoption of their platform. The role involves managing customer relationships, ensuring ROI, and consulting on best practices. Candidates should have a relevant degree and 2 years of experience, with fluency in English and German being essential.

Qualifications

• Minimum 2 years in Customer Success, Customer Service, Account Management, or Sales.
• Experience in a SaaS application is preferred.
• Knowledge of the Financial Industry is desirable.

Responsibilities

• Drive customer adoption of Workiva solutions and ensure ROI.
• Consult on best practices and workflows for client relationships.
• Maintain customer communication and align with internal teams.

Skills

Fluency in English

Fluency in German

Strong communication skills

Time management skills

Consultative recommendations

Education

Undergraduate degree or equivalent

Job description

Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.

What You’ll Do

• Drive customer adoption of Workiva solutions

• Ensure continuous ROI to your customers

• Consult on best practices, workflows, and management business reviews

• Develop multi-purpose relationships throughout customer organizations

• Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution

• Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans

• Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams

• Work with Sales to understand the details of upcoming renewals

• Teach customers how to use the Workiva Platform

• Use customer management tools to track customer communication, issues, and metrics

What You'll Need

Minimum Qualifications

• Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience

• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)

• Fluency in English and German

Preferred Qualifications

• Experience supporting a SaaS application preferred

• Knowledge and proven experience of working within the Financial Industry

• Deep commitment to customer success

• Ability to understand complex problems and explain the source of those problems simply

• Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations

• Self-starter with strong time management and prioritization skills

Travel Requirements & Working Conditions

• Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests

• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

Workiva is an Equal Opportunity Employer.We believe that great minds think differently.We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please [e-mail] .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

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