Customer Success Manager - German Speaking

synthesia.io; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dynamic Customer Success Manager to join their team. In this role, you will be at the forefront of transforming how organizations create video content. You'll build strong relationships with clients, ensuring they derive maximum value from the platform. This position offers a unique opportunity to grow within a fast-paced, AI-driven environment, where your contributions will directly impact the company's growth trajectory. If you're passionate about customer success and eager to work in a collaborative setting, this is the perfect opportunity to elevate your career while making a significant difference in the world of video communication.

Benefits

Competitive salary + stock options

Paid parental leave

25 days of annual leave

Cycle to work scheme

Regular socials and company retreats

Private Medical Insurance

Generous referral scheme

Pension contribution

Work from home setup

Career growth opportunities

Qualifications

• Experience in Customer Success Management or similar roles in B2B SaaS.
• Proven track record in managing client relationships and KPIs.

Responsibilities

• Drive customer success by building relationships and ensuring client satisfaction.
• Educate clients on video content creation and manage onboarding processes.

Skills

Customer Success Management

Account Management

Technical Account Management

B2B SaaS Experience

Video Editing

German Language Proficiency

Tools

Synthesia Platform

Job description

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently.

Join the rocket ship while it's taking off!

The role...

• Reporting to the Customer Success Team Lead and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers.
• As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users.
• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
• Ideal for an individual who wants to expand their career with a fast-growing software company.

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS.
• Experience in managing a Book of Business along with KPIs.
• A track record in managing risk, forecasting, and identifying growth opportunities.
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
• Successfully onboarding new clients and building key relationships in the first critical months and beyond.
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
• Light video editing using the Synthesia platform.
• Retention and growth of our enterprise clients.
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
• You need to be German Native / Bilingual Proficiency.

At Synthesia we expect everyone to...

• Be an owner.
• Focus on outcomes over Inputs and Plans.
• Make the journey fun.
• Default to simple.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A hybrid setting where you can work from our London office in Soho.
• A competitive salary + stock options in our fast-growing Series C start-up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials, company retreats + regular tasty lunches!
• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
• A generous referral scheme.
• Pension contribution/salary sacrifice.
• Work from home set up.
• A huge opportunity for career growth as you’ll help shape a market-defining product.