Customer Success Manager EMEA

INRIX; United Kingdom; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading company in mobility solutions seeks a Customer Success Manager for EMEA to enhance customer engagement and retention. This role involves collaborating with public sector clients, ensuring solutions meet their needs, and driving growth through renewals and upselling. The ideal candidate will have experience in Customer Success and proficiency in German, with a passion for customer satisfaction and product advocacy.

Benefits

Company bonus

Employee stock options

Flexible working arrangements

Qualifications

• At least 3 years in Customer Success, Partnership Management, or Account Management.
• 3 years of experience with SaaS solutions.

Responsibilities

• Develop a deep understanding of customer business and workflows.
• Onboard new customers through account setup and training.
• Identify expansion opportunities via cross-selling and up-selling.

Skills

Customer Success

Partnership Management

Account Management

Communication

German

Job description

Join to apply for the Customer Success Manager EMEA role at INRIX

Description

Customer Success Manager EMEA

It’s INRIX's mission to help the world avoid global gridlock by empowering cities, drivers, and businesses with the best data, insights, and tools to improve mobility from the first mile to the last. We are a company filled with people passionate about our customers and building products to keep the world moving smarter, safer, and more efficient. Our customers include leading automakers, popular consumer brands, and innovative cities, states, and countries.

In this role, you will establish trusted partnerships with our EMEA public sector customers, collaborating with internal teams to support sales and ensure solutions meet customer needs. You will be responsible for Net Revenue Retention, maintaining high customer engagement and satisfaction to drive renewal and growth.

This position is based in the UK or Germany, remote, requiring airport accessibility.

Responsibilities

1. Develop a deep understanding of customer business, use-cases, and technical workflows to support value realization.
2. Become a subject matter expert and advocate for INRIX products and solutions.
3. Onboard new customers through account setup, training, and support.
4. Create success plans with customer goals and milestones.
5. Manage account activities to ensure regular engagement and address challenges.
6. Conduct reviews to track success plan progress.
7. Develop best practice playbooks for team use.
8. Collaborate on self-service content like FAQs, knowledge bases, and training modules.
9. Work with Renewals team to ensure timely and successful renewals.
10. Deliver engaging product presentations and demos.
11. Identify expansion opportunities via cross-selling and up-selling.
12. Gather customer feedback to influence product development and strategy.
13. Promote INRIX mobility solutions at industry events and forums.
14. Contribute to customer success and sales strategies.
15. Build strong relationships within the company to leverage expertise.
16. Uphold high standards of professionalism and ethics.

Requirements

1. At least 3 years in Customer Success, Partnership Management, or Account Management.
2. 3 years of experience with SaaS solutions.
3. German language proficiency is essential.
4. Experience in the Public Sector markets in the UK or Germany is preferred.
5. Experience with EMEA markets is desirable.

Business Acumen

• Ability to tailor communication to different audiences.
• Articulate the value of INRIX solutions to meet customer outcomes.

Reports to: Director Customer Success EMEA

Why INRIX?

• Salary £50,000 - £60,000 dependent on experience
• Company bonus
• Employee stock options
• Passionate team with a can-do attitude
• Opportunity to impact the company and customers
• Flexible working arrangements

Join us and be part of exciting developments. We value equality and judge candidates solely on suitability for the role.