Client Success Manager (EMEA/UK)

KOR Financial Inc.; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

KOR Financial Inc. is seeking a Client Success Manager to enhance client relationships and drive account growth. The ideal candidate will have experience in the OTC Derivatives or Regulatory Reporting industry and will thrive in a fast-paced environment. This role offers ownership and growth opportunities within a VC-backed fintech company focused on regulatory trade reporting.

Qualifications

• Experience in OTC Derivatives or Regulatory Reporting industry.

Responsibilities

• Primary contact for client inquiries related to business and technical areas.
• Drive account growth and expand revenue within accounts.
• Define and optimize the client lifecycle to improve engagement.

Skills

Communication

Flexibility

Enterprising Attitude

Job description

We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you are someone that currently works in the OTC Derivatives or in the Regulatory Reporting industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting impact - this role is THE role for you.

About us

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia, and Singapore. If you want to join a scale-up that offers growth and ownership, keep reading.

KOR is a company built on leading-edge cloud technology, developed by industry domain experts and world-class in-house engineering. We're on a mission to innovate B2B trade servicing, starting with regulatory reporting, in response to a global wave of mandated changes impacting all segments of market participants involved in OTC derivatives transactions. We’re solving challenging problems by introducing fresh designs and solutions to data utility, quality, and processing inefficiencies, while unlocking significant value for clients.

Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small, independent teams with deep expertise achieve better results and foster career growth. We live by the mantra: work humble, work smart, and work together.

Responsibilities of this key role

As a Client Success Manager at KOR, you will be the primary contact for our clients. We have invested heavily in automation, self-service, and on-demand knowledge, ensuring your client interactions are of high value. You will work closely with clients across all levels of seniority and collaborate with internal teams to deliver exceptional experiences.

This role requires excellent communication, flexibility, and an enterprising attitude. Your main responsibilities include:

• Being the primary contact for current client inquiries related to business, domain, product, and technical areas.

• Review, validate, and triage technical escalations.

• Driving account growth.

• Expanding revenue within accounts through pre-sales and existing client sales opportunities.

• Influencing lifetime value through higher product adoption, client satisfaction, and overall health scores.

• Organizing, contributing to, and participating in KOR working groups as needed.

• Defining and optimizing the client lifecycle by implementing programs and initiatives to improve engagement, based on client segmentation, and fostering a culture of continuous improvement.