Client Success Manager (EMEA/UK)

KOR Financial Inc.; London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading fintech company is seeking a Client Success Manager to enhance client experiences and drive growth in the OTC Derivatives and Regulatory Reporting sectors. This role involves direct client interaction, ensuring satisfaction and product adoption while working in a fully remote environment. Join a culture that values trust, empowerment, and professional growth, making a significant impact in a fast-paced, mission-driven setting.

Benefits

Culture of trust and empowerment

Competitive salary

Fully remote work environment

Opportunities aligned with ambitions

Qualifications

• +4 years of experience in OTC Derivatives or Regulatory Reporting.

Responsibilities

• Serve as the main point of contact for client inquiries.
• Drive account growth through pre-sales and existing client opportunities.
• Define and optimize the client lifecycle.

Skills

Communication

Analytical

Organizational

Job description

We're looking for a Client Success Manager to work with our clients across all phases, from pre-sales to relationship management, to provide them with an exceptional and differentiating experience. You'll be part of a growing company of experts in their fields, with clear focus and ownership responsibilities. If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact, this role is for you.

About us

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey started in the US, with expanded services covering Canada, UK, EU, Australia, and Singapore. Join a scale-up that offers growth and ownership opportunities.

KOR is built on cutting-edge cloud technology, developed by industry domain experts and world-class in-house engineers. Our mission is to innovate B2B trade servicing, starting with regulatory reporting, in response to a global wave of mandated changes affecting OTC derivatives transactions. We solve challenging problems by introducing fresh designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for clients.

Teamwork and laser focus are central to our culture. We believe small, independent teams with deep expertise achieve better results and foster career growth. Our mantra is to work humble, work smart, and work together.

Responsibilities of this key role

As a Client Success Manager at KOR, you will be the primary contact for our clients, leveraging automation, self-service, and on-demand knowledge to provide premium value. You will work closely with clients at all seniority levels and collaborate internally to deliver exceptional experiences. Key responsibilities include:

• Serving as the main point of contact for client inquiries on business, domain, product, and technical issues.
• Review, validate, and triage technical escalations.
• Driving account growth through pre-sales and existing client opportunities.
• Influencing lifetime value by increasing product adoption, client satisfaction, and health scores.
• Participating in KOR working groups as needed.
• Defining and optimizing the client lifecycle, including engagement initiatives based on segmentation and fostering a culture of continuous improvement.

About you

You are eager to influence client experiences and business outcomes, excel in team collaboration, and take ownership of your work. You thrive in a mission-driven, fast-paced environment focused on results. Additionally, you meet the following criteria:

• +4 years of experience in OTC Derivatives or Regulatory Reporting (preferably vendor or back office).
• Client-obsessed with a drive for optimal outcomes.
• Excellent communication, analytical, and organizational skills.

We value open-minded, humble, driven, and communicative team players who fit our company culture.

What we have to offer

• A culture of trust, empowerment, and constructive feedback.
• Competitive salary.
• Fully remote work environment.
• Opportunities aligned with your ambitions and skills.
• We are open to hearing what else is important to you.

We are committed to a balanced relationship, listening to your needs, and supporting your professional growth. If you want to grow and be valued, join us and help us achieve your goals.