Customer Success Manager – Data Centre Solutions

Cool Filtration Ltd; Greater London, Lancashire; Hybrid; GBP 42,000 - 68,000; Full time

Job summary

Cool Filtration Ltd is seeking a Customer Success Manager to ensure a professional, structured and responsive experience from enquiry through to delivery and repeat business. This role focuses on relationship management, project coordination and ensuring opportunities are captured and acted upon.

You will build strong relationships with key accounts, coordinate with Proposals, Operations, and Engineering teams, and drive customer satisfaction across the UK and at industry events.

Qualifications

• Experience in customer success, account management, sales support or similar.
• Strong communication and follow-up discipline.
• Ability to track actions and deadlines across multiple accounts.

Responsibilities

• Be the main contact for selected customers and strategic accounts.
• Maintain regular communications post enquiry and orders.
• Coordinate with Proposals, Operations and Marketing to keep opportunities moving.
• Track quotations, proposals and next actions in CRM.
• Support handover from quotation to order and delivery and ensure post-delivery follow-up.

Skills

Customer success

Account management

Sales support

Project coordination

Technical sales support

CRM systems

Communication skills

Organised

Tools

HubSpot

CRM software

Spreadsheets

Job description

Cool Filtration Ltd is seeking a Customer Success Manager to ensure a professional, structured and responsive experience from enquiry through to delivery and repeat business. This role focuses on relationship management, project coordination and ensuring opportunities are captured and acted upon.

You will build strong relationships with key accounts, coordinate with Proposals, Operations, and Engineering teams, and drive customer satisfaction across the UK and at industry events.