Customer Success Manager — B2B SaaS AI/SEO (Remote)

KI Score; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Team days

Job summary

KI Score is seeking a Customer Success Manager to help clients extract value from our AI visibility metrics, from initial setup to weekly routines. You will onboard customers, configure their prompts, and guide they through results, identifying risks and opportunities early.

Your work will bridge customers and product, ensuring ongoing value and renewal. The role requires collaboration with cross-functional teams, a passion for SEO/AI visibility, and business-fluent German to support our

Qualifications

• Experience in customer success for B2B SaaS.
• Interest in SEO and AI visibility.
• Business-fluent German.

Responsibilities

• Onboard new customers and set up their websites and prompts.
• Walk customers through their results.
• Spot risks and opportunities early.
• Bring customer feedback to product.

Skills

Customer success

B2B SaaS experience

German language

Job description

KI Score is seeking a Customer Success Manager to help clients extract value from our AI visibility metrics, from initial setup to weekly routines. You will onboard customers, configure their prompts, and guide they through results, identifying risks and opportunities early.

Your work will bridge customers and product, ensuring ongoing value and renewal. The role requires collaboration with cross-functional teams, a passion for SEO/AI visibility, and business-fluent German to support our