Customer Success Manager London

Kiscore; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Team days

Job summary

KI Score is seeking a Customer Success Manager to help clients extract value from our AI visibility metrics, from initial setup to weekly routines. You will onboard customers, configure their prompts, and guide they through results, identifying risks and opportunities early.

Your work will bridge customers and product, ensuring ongoing value and renewal. The role requires collaboration with cross-functional teams, a passion for SEO/AI visibility, and business-fluent German to support our

Qualifications

• Experience in customer success for B2B SaaS.
• Interest in SEO and AI visibility.
• Business-fluent German.

Responsibilities

• Onboard new customers and set up their websites and prompts.
• Walk customers through their results.
• Spot risks and opportunities early.
• Bring customer feedback to product.

Skills

Customer success

B2B SaaS experience

German language

Job description

More and more people ask ChatGPT, Perplexity, and Gemini before they buy: that's where it's decided which brand leads. KI Score measures every week whether a brand comes up in those answers, in which position and next to which competitors.

As a Customer Success Manager you help customers get value from their KI Score, from the first setup to the weekly routine.

What you'll do

• Onboard new customers and set up their websites and prompts
• Walk customers through their results
• Spot risks and opportunities early
• Bring customer feedback to product

Who you are

• Experience in customer success for B2B SaaS
• Interest in SEO and AI visibility
• Business-fluent German

Location

London. We work remotely across our locations and meet for team days.

£70,000 - £90,000 per year