Customer Success Manager - Automotive Growth Architect

Autotrader; Manchester; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Salary + equity shares

28 days holiday

Pension scheme

Private medical cover

Enhanced family leave

Car salary sacrifice

Share-save options

Hybrid work model (Connected Working)

Remote-first periods in summer/winter

Job summary

Autotrader in the UK is seeking a Customer Success Manager to join our Performance team and work closely with automotive retailers to drive engagement, performance and commercial growth across our digital retailing products.

You will analyse retailer performance, identify growth opportunities, coach partners to embed solutions, and collaborate with internal and external teams to maximise value from Autotrader’s products and services.

Qualifications

• Experience working with B2B customers to embed products, improve engagement and performance.
• Experience with technology integrations and API’s, helping to streamline processes, improve data flow, and enhance operational efficiency.
• You will be confident in working with and building relationships, as well as challenging, both internal and external stakeholders.
• You’ll have experience identifying and driving operational efficiencies, streamlining processes and ways of working to improve performance, scalability and customer outcomes.
• Experience in using data to tell a story, and you’ll be confident using Excel or other insight tools such as Looker.
• You will be commercially minded and will have experience achieving or exceeding targets and KPI’s
• You will be proactive and collaborative, enabling you to identify opportunities, manage risks, and drive change forward.
• An eagerness to learn about the automotive ecosystem, digital retailing trends, and new tools that support your role and the wider business

Responsibilities

• Analyse retailer performance data and identify growth opportunities.
• Coach retailers to embed Autotrader solutions to drive value.
• Collaborate with internal and external partners to maximise product outcomes.

Skills

B2B customer experience

API integrations

Relationship building

Operational efficiency

Data storytelling

Targets & KPIs

Proactive & collaborative

Automotive ecosystem knowledge

Tools

Excel

Looker

Job description

Autotrader in the UK is seeking a Customer Success Manager to join our Performance team and work closely with automotive retailers to drive engagement, performance and commercial growth across our digital retailing products.

You will analyse retailer performance, identify growth opportunities, coach partners to embed solutions, and collaborate with internal and external teams to maximise value from Autotrader’s products and services.