Customer Success Manager at AI MarTech SaaS

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in AI Customer Orchestration and Marketing Automation is seeking a Customer Success Manager in London. This role offers the chance to influence customer strategy and directly engage with enterprise clients, ensuring they maximize their use of innovative AI SaaS products. The ideal candidate will have a strong background in account management and marketing technology, with a focus on driving client retention and growth.

Benefits

Excellent benefits

Work-life balance

Qualifications

• Experience in Enterprise Account Management or Customer Success.
• Strong commercial acumen with up-sell and cross-sell capabilities.

Responsibilities

• Own CS strategy and set standards for Customer Success.
• Engage with enterprise clients focusing on retention and growth.
• Ensure clients optimize their use of data.

Skills

Customer Success

Account Management

Commercial Acumen

Customer Experience

Marketing Technology

Job description

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Customer Success Manager at AI MarTech SaaS, London

Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and gain exposure to an impressive roster of global brands.

The Company

• AI Customer Orchestration & Marketing Automation SaaS
• $40m in VC funding
• Global offices and enterprise customers
• Excellent benefits and work-life balance

The Role

• Own CS strategy, best practices, and set the standard for Customer Success in the company
• Engage directly with enterprise clients using a high-touch approach focusing on retention and growth
• Ensure clients understand and optimize their use of data

Desired Skills & Experience

• Enterprise Account Management or Customer Success experience
• Strong commercial acumen, including up-sell and cross-sell capabilities
• Background in marketing technology, customer data, or customer experience (CX)