Senior Customer Success Manager at AI MarTech SaaS

JR United Kingdom; London; On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Senior Customer Success Manager to lead customer success strategies for an AI MarTech SaaS product. This role involves working closely with enterprise clients, ensuring they maximize the value of their data while driving retention and growth. With a strong focus on customer experience and commercial acumen, you'll be at the forefront of enhancing client relationships and satisfaction. Join a company that values work-life balance and offers fantastic benefits, while being part of a dynamic team that supports global brands in their marketing automation efforts. This is your chance to make a significant impact in a thriving industry.

Benefits

Fantastic benefits

Work-life balance

Qualifications

• Experience in Enterprise Account Management or Customer Success is essential.
• Strong commercial acumen for up-selling and cross-selling.

Responsibilities

• Own CS strategy and best practices for the business.
• Focus on retention and growth with enterprise clients.

Skills

Enterprise Account Management

Customer Success

Commercial acumen

Marketing technology

Customer data

Customer experience (CX)

Job description

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Senior Customer Success Manager at AI MarTech SaaS, London

Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands.

The Company

• AI Customer Orchestration & Marketing Automation SaaS
• $40m in VC funding
• Global Offices and Enterprise Customers
• Fantastic benefits and work-life balance

The Role

• Own CS strategy and best practices and set the standard for CS in the business
• Hands-on high-touch approach to Enterprise clients with a focus on retention and growth
• Ensure enterprise-level clients understand and make the best use of their data

Desired Skills & Experience

• Enterprise Account Management or Customer Success experience
• Commercial acumen - up-sell / cross-sell
• Marketing technology / customer data / customer experience (CX) background