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Senior Customer Success Manager at AI MarTech SaaS
Grey Matter Recruitment
London
On-site
GBP 50,000 - 90,000
Full time
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Job summary
An innovative firm is seeking a Senior Customer Success Manager to lead customer success strategies for a cutting-edge AI MarTech SaaS product. This role involves a hands-on approach to managing enterprise clients, ensuring they leverage their data for maximum benefit. With a focus on retention and growth, you will set the standard for customer success within the organization. Join a company backed by significant VC funding, offering fantastic benefits and a commitment to work-life balance, while working with global brands. If you are passionate about customer success and have the relevant experience, this is the perfect opportunity for you.
Benefits
Qualifications
- Experience in Enterprise Account Management or Customer Success.
- Strong commercial acumen for up-selling and cross-selling.
Responsibilities
- Own the customer success strategy and set standards for the business.
- Engage with enterprise clients focusing on retention and growth.
Skills
Job description
This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands.
The Company
- AI Customer Orchestration & Marketing Automation SaaS
- $40m in VC funding
- Global Offices and Enterprise Customers
- Fantastic benefits and work-life balance
The Role
- Own CS strategy and best practices and set the standard for CS in the business
- Hands-on high-touch approach to Enterprise clients with a focus on retention and growth
- Ensure enterprise-level clients understand and make the best use of their data
Desired Skills & Experience
- Enterprise Account Management or Customer Success experience
- Commercial acumen – up-sell / cross-sell
- Marketing technology / customer data / customer experience (CX) background
If you feel you have the relevant experience please reply to this advert or email your CV to joe@gmrecruit.co.uk
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