Customer Success Manager at AI MarTech SaaS

Grey Matter Recruitment; Greater London; On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to represent a cutting-edge AI SaaS Customer Analytics product. This exciting role involves engaging with global brands to drive customer retention and growth. You will define and lead the Customer Success strategy, ensuring clients optimize their data utilization for maximum benefit. The company offers a supportive work environment with excellent benefits and a strong focus on work-life balance. If you have a background in marketing technology and a passion for customer engagement, this is the perfect opportunity for you.

Benefits

Excellent benefits

Work-life balance

Remote work options

Qualifications

• Experience in managing enterprise accounts and ensuring customer success.
• Strong ability to drive growth through up-sell and cross-sell strategies.

Responsibilities

• Define and lead the Customer Success strategy with best practices.
• Engage with enterprise clients to promote retention and growth.

Skills

Enterprise Account Management

Customer Success

Commercial Acumen

Up-sell and Cross-sell

Marketing Technology

Customer Data

Customer Experience (CX)

Job description

Customer Success Manager at AI MarTech SaaS

This role offers an exciting opportunity to represent an innovative AI SaaS Customer Analytics and Engagement product, working with a prestigious roster of global brands.

Company Details

• AI Customer Orchestration & Marketing Automation SaaS
• $40m in VC funding
• Global offices and enterprise customers
• Excellent benefits and work-life balance

Role Responsibilities

• Define and lead the Customer Success strategy and establish best practices
• Engage directly with enterprise clients to promote retention and growth
• Assist clients in optimizing their data utilization for maximum benefit

Desired Skills & Experience

• Experience in Enterprise Account Management or Customer Success
• Strong commercial acumen with up-sell and cross-sell capabilities
• Background in marketing technology, customer data, or customer experience (CX)

Additional Details

• Seniority Level: Mid-Senior
• Employment Type: Full-time
• Job Functions: Customer Service, Strategy/Planning, Sales
• Industries: Internet, Marketplace Platforms, Marketing Services, Technology, Media