Customer Success Manager - AdTech

Vertical Advantage; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading AdTech platform seeks a Customer Success Manager to enhance client retention and satisfaction. You will be the primary contact for advertisers, guiding them through onboarding and delivering measurable campaign successes across diverse sectors like retail and entertainment. The ideal candidate will have proven experience in managing key client relationships and optimizing performance metrics.

Qualifications

• Experience managing multiple high-profile client relationships.
• Comfort with performance data and reporting tools.
• Familiarity with digital advertising is a strong plus.

Responsibilities

• Serve as the primary point of contact for advertiser clients.
• Analyze campaign performance using consumer purchase data.
• Identify upsell and cross-sell opportunities.

Skills

Communication

Analytical skills

Client relationship management

Presentation skills

Education

Experience in customer success or account management

Job description

This range is provided by Vertical Advantage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Vertical Advantage

I connect Business Development, Account Management, Customer Success and Insights people with Saas companies and MarTech agencies - Principal…

A great opportunity for a Customer Success Manager to join a rapidly growing team at a leading AdTech platform that connects marketers with consumers through insights. In this role, you will be responsible for driving client retention, satisfaction, and growth by ensuring advertisers see measurable success from their campaigns.

You’ll work closely with some of the world's top brands, supporting marketing initiatives across multiple verticals such as retail, dining, entertainment, and travel.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of advertiser clients, ensuring successful onboarding, campaign execution, and post-campaign analysis.
• Develop deep understanding of client goals, use cases, and success metrics to deliver tailored strategies and solutions.
• Partner with Sales, Analytics, Product, and Media Operations teams to ensure smooth delivery of campaign objectives.
• Analyze campaign performance using first-party consumer purchase data to uncover insights and present results to clients.
• Identify upsell and cross-sell opportunities, driving expansion and renewals through consultative value-add relationships.
• Provide proactive support and strategic guidance to optimize client performance and satisfaction.
• Represent the voice of the customer internally to help shape product development and operational improvements.

Qualifications

• Experience in customer success, client services, account management, or consulting within AdTech, MarTech, or data-driven SaaS environments.
• Proven track record of managing multiple high-profile client relationships with strong retention and growth outcomes.
• Comfort with performance data, KPIs, and reporting tools to distill actionable insights for clients.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work cross-functionally in a dynamic, fast-paced environment.
• Familiarity with digital advertising, media buying, or loyalty programs is a strong plus.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Sales, and Research

• Industries

  Market Research, Marketing Services, and Advertising Services

Referrals increase your chances of interviewing at Vertical Advantage by 2x

Get notified about new Customer Success Manager jobs in Greater London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Harrow, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Senior Customer Success Manager - TWE41776

Greater London, England, United Kingdom 20 hours ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom £40,000.00-£55,000.00 1 month ago

Greater London, England, United Kingdom 19 hours ago

London, England, United Kingdom 6 months ago

London, England, United Kingdom 5 days ago

Customer Success Manager, Amazon Freight EU

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

City Of London, England, United Kingdom 2 weeks ago

Senior Customer Success Manager (Ref: 6-4dd)

London, England, United Kingdom £80,000.00-£90,010.00 8 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.