Customer Success Manager EMEA (All Genders)

Dailymotion; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Dailymotion is seeking a Customer Success Manager to join their Customer Success & Account Management team in London. This role involves managing client relationships, analyzing campaign performance, and collaborating with various teams to ensure effective campaign delivery while driving client satisfaction and retention.

Qualifications

• At least 2 years of experience in adtech or a similar position.
• Understanding of programmatic and digital advertising.
• Fluency in English and French.

Responsibilities

• Serve as advertiser and agency point-of-contact for campaign inquiries.
• Identify opportunities for key accounts and build advertising recommendations.
• Conduct in-depth analysis of campaign performances.

Skills

Organizational skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Education

2 years of experience in adtech or media agency

Tools

MS Suite

Job description

Social network you want to login/join with:

Customer Success Manager EMEA (All Genders), London

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Client:

Dailymotion

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4dee75739f22

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Description

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle.

Your main KPIs are client’s conversion and retention.

Your scope will include, but is not limited to, the following:

Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams

Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives

Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)

Ability to work on push to increase revenue on his/her portfolio

Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports

Collaborate with AdOps team to secure campaign delivery

Collaborate with Sales Marketing team to build strong and effective media and insights solutions

Qualifications

At least 2years of experience in adtech, media agency or saleshouse on a similar position

First experience with the UK market is appreciated

Understanding of key notions in programmatic and digital advertising ecosystem

Excellent organizational, interpersonal, and communication (written and verbal) skills

Fluent in English and French

Solid computer skills including advanced knowledge of MS Suite

Ability to handle multiple priorities

Strong analytical skills

Problem identifier and problem solver

Ability to function equally well independently and as part of a team